Director of Operations

Cosmetic Physician Partners•Ardmore, PA

10h

About The Position

As the Director of Operations, you’ll serve as both the operational driver and the patient experience champion of the practice. You’ll ensure daily operations run seamlessly while creating a service environment that exceeds expectations for every patient. This role will be responsible for overseeing four locations: Bucky Body Center, Bucky Washington Square, Rittenhouse Square & Bucky Ardmore.

Responsibilities

Direct day-to-day operations across medspa services, ensuring efficiency and consistency.
Optimize scheduling systems, staff workflows, and resource allocation to maximize productivity.
Implement and monitor standard operating procedures (SOPs) to support smooth clinic operations.
Track key performance indicators (KPIs) related to efficiency, service quality, and patient outcomes.
Deliver concierge-level service by overseeing the entire patient journey, from first contact to post-treatment follow-up.
Act as the point of escalation for patient concerns, resolving issues with empathy and professionalism.
Ensure staff consistently provide warm, personalized, and informed patient interactions.
Monitor patient feedback and satisfaction surveys, and implement improvements based on insights.
Lead, train, and support a multidisciplinary team to deliver operational efficiency and exceptional patient care.
Coach staff on both technical workflows and customer service excellence.
Foster a culture of accountability, teamwork, and continuous improvement.
Manage staffing schedules to balance operational needs and patient demand.
Oversee practice budgets, expense control, and revenue reporting.
Manage vendor relationships, inventory, and supply chain efficiency.
Administer membership and loyalty programs, ensuring they drive both retention and patient satisfaction.
Provide operational and financial reports to leadership with recommendations for improvement.
Maintain compliance with all healthcare regulations, licensing, and accreditation standards.
Oversee safety protocols, emergency preparedness, and infection control measures.
Safeguard patient privacy by ensuring HIPAA compliance and secure data practices.
Drive clinic growth by coaching providers, setting clear goals, and tracking KPIs to ensure accountability and consistent performance.
Partner with leadership to align operational strategies with growth goals.
Collaborate with marketing and outreach teams to ensure smooth execution of promotions and new services.
Support expansion initiatives by planning operational requirements for new treatments or service lines.
Analyze trends in patient demand and operational data to identify opportunities for growth.