Director of Operations - OneAddress
About The Position
Toll Brothers is seeking a Director of Operations - OneAddress for its division office in Boca Raton, Florida. The Director of Operations is responsible for the success and profitability of OneAddress infill operations, overseeing the project lifecycle from homesite acquisition and due diligence through site preparation, construction, sales coordination, customer relations, and operational performance. The role requires leadership, business acumen, and the ability to manage multiple stakeholders while achieving project objectives. The position supervises project personnel and construction operations, manages financial performance and regulatory requirements, coordinates with Sales and Marketing, and serves as a point of contact for homeowners. The role requires travel to project sites, municipal meetings, and company locations as needed, and work in the office four days per week, with additional office days varying by division or department.
Requirements
- Demonstrated leadership skills and the ability to supervise, develop, and motivate teams.
- Strong knowledge of residential construction in built-up and established urban or suburban neighborhoods, homebuilding operations, and construction management.
- Proven ability to manage complex projects involving multiple stakeholders, budgets, schedules, and regulatory requirements.
- Strong financial and analytical skills, including budgeting, forecasting, cost control, and profitability management.
- Excellent communication, negotiation, and relationship-building skills with customers, contractors, government officials, and internal and external business partners.
- Bachelor’s degree in Construction Management, Engineering, Business, Real Estate, or a related field, or equivalent experience.
- Minimum of 5 years of residential construction or community production management experience.
- Working knowledge of residential development processes, municipal approvals, construction operations, and budgeting.
- Ability to effectively manage multiple projects and priorities simultaneously.
- Work in the office four days per week; additional in-office days vary by division or department.
Nice To Haves
- Experience with infill homebuilding operations.
- Experience leading cross-functional teams within a residential development environment.
Responsibilities
- Direct all phases of infill operations and maintain profit and loss responsibility for all OneAddress homes.
- Lead homesite acquisition due diligence, including zoning review, utility availability, feasibility studies, market analysis, budgeting, and profitability assessments.
- Coordinate and oversee product positioning, including architecture, home features and specifications, lot fits, pools, landscaping, and plan modifications.
- Represent Toll Brothers with municipal authorities and maintain effective relationships with local officials and agencies.
- Prepare project reviews, forecasts, reports, and other operational analyses for leadership.
- Manage governmental approvals, permitting, and regulatory requirements with municipalities and other agencies.
- Oversee construction operations, including staffing, contractor and supplier management, scheduling, quality control, production pacing, and cost management.
- Develop and maintain project budgets and cost-control procedures; conduct P&L analysis and approve expenditures related to pre-construction, construction, and marketing activities.
- Coordinate with Sales and Marketing teams on pricing strategies, option pricing, advertising initiatives, digital assets, and sales operations.
- Monitor market conditions, competitive activity, and trends affecting infill operational performance.
- Serve as a key point of contact for homeowner relations, post-settlement customer service matters, and homeowner association interactions.
- Supervise Construction Managers, Assistant Project Managers, Sales Managers, external sales brokers, and other assigned project personnel.
- Travel to project sites, municipal meetings, and company locations as required.
- Perform other duties as assigned.
Benefits
- Comprehensive medical and dental benefits.
- 401(k) with a company match.
- Discounted stock purchase.
- Discounts on mortgages and homes.
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What This Job Offers
Job Type
Full-time
Career Level
Director
