Director of Operations

KW Property Management Careers • Fort Myers, FL

13d • Onsite

About The Position

The Director of Operations manages department leaders, including Food & Beverage and Lifestyle, ensuring operations consistently meet the expectations and standards of the Board of Directors, residents, guests, and KWPMC. This role is directly responsible for the performance of the Food & Beverage and Lifestyle departments, overseeing all aspects from restaurants and bars to resident events and wellness programming. The Director of Operations ensures exceptional hospitality, financial performance, food quality, and service standards are maintained through cost-effective practices and operational enhancements. They also develop, monitor, and report on departmental budgets and labor costs, advising executive leadership on variances and implementing corrective actions. This position plays a key role in hiring, coaching, developing, and mentoring department leaders, fostering accountability and continuous improvement while ensuring company policies are administered fairly and compliantly. The Director of Operations stays current with industry best practices to promote innovation and participates in Board and resident meetings as needed. A flexible work schedule, including evenings, weekends, holidays, and special events, is required.

Requirements

• Bachelor’s degree (BS/BA) in business administration or related field.
• 7 or more years of experience in a related position.
• 5+ years working in a hospitality or community association environment.
• Knowledge of human resources laws and regulations, and employee relations skills.
• Expert knowledge with computer programs; MS Office Suite.

Nice To Haves

• Business Acumen

Responsibilities

• Manages department leaders, including Food & Beverage and Lifestyle, ensuring operations consistently meet the expectations and standards of the Board of Directors, residents, guests, and KWPMC.
• Oversees all Food & Beverage and Lifestyle leaders and is directly responsible for the performance of those departments.
• Directs the entire Food & Beverage operation, including restaurants, bars, banquet operations, catering, and special events, ensuring exceptional hospitality, financial performance, food quality, and service standards.
• Oversees all Lifestyle operations, including resident events, entertainment, clubs, fitness, wellness programming, and community engagement initiatives.
• Ensures standards for hospitality, resident experience, food quality, operational performance, equipment, and department execution are maintained while utilizing cost-effective operational practices.
• Ensures all Food & Beverage and Lifestyle operations consistently deliver an exceptional resident and guest experience.
• Initiates recommendations for equipment purchases, operational enhancements, and technology that improve efficiency, resident satisfaction, and financial performance.
• Develops, monitors, and reports on departmental operating budgets, labor costs, and financial performance across all Food & Beverage and Lifestyle operations.
• Alerts executive leadership of labor or operating cost variances and implements corrective action plans to improve operational performance.
• Advises the General Manager on staffing, employee relations, scheduling, safety, training, leadership development, succession planning, and organizational effectiveness.
• Ensures department leaders consistently administer company policies and practices in a fair, equitable, and compliant manner.
• Manages departmental budgets and effectively controls operating expenses while maintaining exceptional resident service.
• Hires, coaches, develops, evaluates, and mentors department leaders while fostering accountability, teamwork, and continuous improvement.
• Takes corrective action in a timely manner in accordance with company policy and consults with Human Resources when appropriate.
• Maintains current knowledge of hospitality, food and beverage, lifestyle programming, community association management, and operational best practices to promote innovation and continuous improvement.
• Participates in Board meetings, committee meetings, resident forums, and operational presentations as requested.
• Maintains a flexible work schedule, including evenings, weekends, holidays, and special events, as operational needs require.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager