Director of Operations - Franklin, TN

Advisor Talent Solutions • Franklin, TN

1d • Onsite

About The Position

A strong Director of Operations does more than maintain order—they anticipate friction before it appears and build the structure that allows a growing advisory practice to scale without sacrificing white-glove service, compliance, or profitability. A growing wealth management firm is seeking a calm, strategic, highly accountable operations leader to build systems, eliminate friction, strengthen execution, and free advisors to focus on client relationships and advice. This person will hold a seat on the leadership team and serve as a key coordinator, thought partner, and accountability leader across the practice. Core mandate: Create an error-resistant, scalable operating environment that supports growth, protects the client experience, and helps the business run smoothly, compliantly, and profitably.

Requirements

• Remain calm and solutions-focused when priorities shift or complexity increases.
• See chaos and instinctively create structure, clarity, and accountability.
• Be highly process-oriented, meticulous with details, and comfortable owning outcomes.
• Communicate clearly and build trust across advisors, support staff, vendors, and clients.
• Be technologically capable, curious, and willing to challenge inefficient processes.
• Think strategically while remaining willing to work directly in the details when needed.
• Bring ideas that help the practice evolve rather than simply maintaining the status quo.

Responsibilities

• Design, document, and continuously improve workflows across client onboarding, planning meetings, money movement, trading, rebalancing, billing, account opening, reporting, and service requests.
• Identify process gaps, bottlenecks, and operational risk, then implement practical solutions before issues escalate.
• Maintain high standards for CRM accuracy, data integrity, documentation, and team follow-through.
• Create a smooth onboarding and service experience for high-net-worth families.
• Standardize service expectations, including response times, reporting cadence, client touchpoints, and follow-up.
• Partner with advisors to resolve complex client-service issues and improve client satisfaction and retention.
• Manage weekly team meetings, coordinate priorities, and ensure team members understand responsibilities without constant direction.
• Hold quarterly conversations with team members and work with advisors to establish clear roles, accountability, performance expectations, and career paths.
• Hire, train, and manage operations staff as the practice grows, including client-service, trading, and administrative team members.
• Lead capacity planning and help the firm scale client volume without degrading service.
• Select, manage, and optimize core systems, including CRM, portfolio accounting, custodial, planning, reporting, and compliance tools.
• Drive automation that reduces manual work, improves efficiency, and lowers the risk of errors.
• Lead integrations between platforms and evaluate emerging fintech solutions.
• Use data and analytics to guide business decisions and operational priorities.
• Track key performance indicators such as revenue per client, cost to serve, margins, client satisfaction, and retention.
• Support adherence to applicable regulatory requirements and maintain strong operational policies and procedures.
• Coordinate audits, regulatory filings, and third-party compliance support as needed.
• Mitigate operational and reputational risk through clear controls, documentation, and accountability.
• Support budgeting, forecasting, expense controls, pricing strategy, and profitability improvements.
• Manage relationships with custodians and third-party vendors, including technology, compliance, and reporting partners.
• Lead project and change-management efforts so new requirements, tools, or business lines are adopted smoothly.
• Participate in client planning meetings to understand the full-service model and how advice is delivered.
• Learn and reinforce the firm’s standards around investment communication, tax and estate planning coordination, retirement cash flow, Social Security and Medicare planning, tax-loss harvesting, Roth conversions, client events, gifts, and relationship touchpoints.
• Streamline trading, rebalancing, reporting, and service workflows so advisors can focus on advice, relationships, and revenue generation.
• Support business-development efforts with the operational readiness required to deliver on new commitments.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed