Director of Operations

Kaufman Rossin•Miami, FL

10d

About The Position

Kaufman Rossin is seeking a Director of Operations to lead firm-wide initiatives, strengthen operational practices, and turn strategy into execution. Reporting to the Chief Operating Officer and partnering closely with the Chief Information Officer and firm leadership, this hands-on leadership role leads project managers and business analysts and advances technology implementations, process improvements, and organizational change. The role focuses on understanding how the business works, attending to operational details, and improving the experience of clients and colleagues. Kaufman Rossin is a privately owned, independent public accounting firm with more than 700 employees and offices across South Florida’s tri-county area. The firm emphasizes a people-first culture, long-term client relationships, objectivity, agility, entrepreneurial thinking, collaboration, and innovation.

Requirements

At least 7 years of related operations, project, or program management experience.
At least 10 years of supervisory leadership experience, ideally managing project managers, business analysts, or similar teams.
Demonstrated success leading technology implementations and organizational change, with a strong understanding of the process from requirements through adoption.
Hands-on leadership style, strong emotional intelligence, and ability to manage multiple initiatives in a fast-paced environment.
Strong analytical, organizational, negotiation, and problem-solving skills, supported by sound judgment.
Excellent communication and interpersonal skills, with the ability to work effectively with partners, executives, and staff.
Proficiency with project management and operational reporting tools.
Availability for occasional travel to support leadership alignment, training, and firm-wide initiatives.

Nice To Haves

Experience in professional services, particularly accounting, finance, risk management, or consulting.
Bachelor’s degree.
PMP, Prosci, Lean Six Sigma, or similar certifications.
Experience with Microsoft Office, Salesforce, Domo, Power BI, or generative AI tools.

Responsibilities

Lead and develop project managers and business analysts by setting priorities, removing roadblocks, and ensuring consistent, high-quality delivery.
Oversee multiple firm-wide initiatives, balancing scope, timelines, resources, and business impact while participating in requirements, planning, testing, and rollout.
Lead the operational side of technology implementations, from selection and requirements through deployment, adoption, and ongoing optimization, in partnership with the CIO and IT team.
Drive change management through communication, training, and adoption planning, accounting for the influence of people and culture.
Develop and maintain policies, procedures, and best practices, and implement process improvements across departments.
Establish business plans, key performance indicators, and performance targets; monitor results through reporting, audits, and scorecards.
Ensure compliance with professional standards, regulatory requirements, and internal quality programs while identifying and addressing operational risks.
Oversee team hiring, staffing, training, performance discussions, and career development, fostering collaboration, accountability, and continuous improvement.
Manage budgets, forecasts, and the financial performance of operational initiatives, identifying opportunities to improve efficiency and profitability.
Partner with the COO and firm leadership on strategic and growth initiatives that enhance the client and colleague experience.
Travel occasionally to support leadership alignment, training, and firm-wide initiatives.