Director of Operations – Sal’s Pizza

Sal's Pizza•Hooksett, NH

12d

About The Position

The Director of Operations provides enterprise-level operational leadership for Sal’s Pizza, ensuring consistent execution, financial discipline, and scalable systems across all company-owned locations. This role sets operational strategy, standards, and priorities while holding General Managers accountable for results.

Requirements

Enterprise-level operational leadership experience
Experience ensuring consistent execution, financial discipline, and scalable systems
Ability to set operational strategy, standards, and priorities
Experience holding General Managers accountable for results
Experience partnering with Finance on labor modeling, food cost controls, and operational forecasting
Experience reviewing labor strategy, staffing models, and productivity targets
Experience approving corrective action strategies for underperforming locations
Experience ensuring operational decisions align with financial objectives and growth plans
Experience directly managing and developing General Managers
Experience setting clear expectations, goals, and performance standards for field leadership
Experience leading succession planning for operational leadership roles
Experience as a senior decision-maker on performance management, promotions, and terminations within Operations
Experience owning operational standards, SOPs, and execution frameworks
Ability to ensure consistency across locations without micromanaging store-level execution
Experience evaluating operational tools, technology, and workflows that improve efficiency and scalability
Experience leading rollouts of new initiatives, menus, systems, or process changes
Experience acting as a primary Operations liaison to HR, Finance, Marketing, and Training
Experience partnering with HR on workforce planning, leadership development, and culture initiatives
Experience supporting franchise strategy alignment

Responsibilities

Own overall operational performance across all Sal’s Pizza locations.
Establish annual and quarterly operational priorities tied to revenue growth, margin improvement, and guest experience.
Review consolidated KPIs (sales, labor, food cost, turnover, guest satisfaction) and identify systemic risks or opportunities.
Hold General Manager(s) accountable for results- not execution of daily tasks.
Partner with Finance on labor modeling, food cost controls, and operational forecasting.
Review labor strategy, staffing models, and productivity targets.
Approve corrective action strategies for underperforming locations.
Ensure operational decisions align with financial objectives and growth plans.
Directly manage and develop General Manager(s).
Set clear expectations, goals, and performance standards for field leadership.
Lead succession planning for operational leadership roles.
Serve as a senior decision-maker on performance management, promotions, and terminations within Operations.
Own operational standards, SOPs, and execution frameworks.
Ensure consistency across locations without micromanaging store-level execution.
Evaluate operational tools, technology, and workflows that improve efficiency and scalability.
Lead rollouts of new initiatives, menus, systems, or process changes.
Act as the primary Operations liaison to HR, Finance, Marketing, and Training.
Partner with HR on workforce planning, leadership development, and culture initiatives.
Support franchise strategy alignment (without day-to-day franchise management).