Director of Operations

Acacia Network•New York, NY

12d•$70,000 - $70,000•Onsite

About The Position

The Director of Operations directly supervises Senior Shift Supervisors and Shift Supervisors and assists the Program Director in overseeing the Operations Department, contracted building maintenance, and contracted security. The role monitors departmental tasks and goals, including record keeping and statistical reporting, site coverage, investigations, building maintenance, and client care and crisis intervention. The position also provides emergency first aid and CPR assistance when needed, and performs related duties as assigned. The Director coaches staff and ensures high-quality service delivery, compliance with applicable regulations and organizational policies, timely reporting and documentation, and reliable access to client services. The role oversees staff training and supervision, inspections, operational audits, building and vehicle maintenance, vendor services, investigations, schedules, time and attendance, and client and staff engagement. Work is completed at the program site and requires shift work.

Requirements

High school diploma or equivalent.
F-80 Certificate.
Food Handlers Certificate.
CPR and First Aid.
Overdose Prevention Rescue Training.
Mental Health training.
CARES (Getting Started and Bed Management).
Basic computer skills, including MS Office.
Knowledge of internet and email services.

Responsibilities

Directly supervise Senior Shift Supervisors and Shift Supervisors, and assist the Program Director with oversight of the Operations Department, contracted building maintenance, and contracted security.
Coach and supervise staff to ensure high-quality service delivery, including monthly departmental meetings, regular supervision, and compliance with established supervision formats.
Schedule and deliver regular training to ensure staff meet training standards, and lead subordinates in crisis prevention and intervention techniques.
Ensure clients have access to services such as meals, laundry, and toiletries.
Maintain knowledge of and ensure compliance with Part 491 Regulations, the Callaghan Decree, funding-source requirements, and applicable organizational conduct policies.
Maintain working knowledge of program technology and affiliates’ systems, staff strengths and challenges, and plans for addressing staff challenges.
Maintain collaborative relationships with providers affiliated with ANH and communicate with departments, vendors, IVC, DHS Administration, ANH Administration, and community partners.
Complete, review, and ensure timely submission of internal and external reports; review work outputs and track work orders and incident reports.
Review and update monthly building schedules and secure appropriate operational, maintenance, security, and DHSPD certifications.
Conduct monthly building inspections, daily common-area inspections, and monthly inspections of program mechanics and vehicles; track building repairs and violations.
Track vendor and contractor visits and services, audit fire-safety records, and complete monthly inventories of client supplies.
Prepare minutes for departmental meetings, document supervision of direct reports, complete performance appraisals, and provide Corrective Action Plans and progressive discipline when required.
Review and document follow-up on operational complaints and grievances, and audit operational tasks such as bed-signing procedures, supply issuance, meal rosters, property storage, locker and dorm inspections, facility logbooks, and incident submissions.
Ensure timely completion of Operations investigations, maintain the van schedule, conduct vehicle inspections, and ensure vehicle maintenance.
Provide customer service to clients, maintain confidentiality of client and staff information, and model appropriate conduct for clients and staff.
Adhere to the work schedule, ensure relevant staff adhere to Operations, Security, and Maintenance schedules, manage departmental hours and time-off requests, and prioritize work to ensure timely completion.
Provide interdepartmental support, follow the dress code, and serve as a resource to staff and colleagues.
Provide emergency first aid and CPR assistance when needed.
Meet stated operational targets, including timely onboarding orientation, inspections, reporting of accidents and census, resolution of grievances, monthly documented supervision, satisfactory staff performance, positive regulatory inspection ratings, and timely appraisals.