Director of Operations

Lab Alley•Austin, TX

21d

About The Position

Lab Alley is hiring a Director of Operations to lead core functional teams across Supply Chain, Product, Production, Shipping, and Fulfillment. The role focuses on optimizing end-to-end efficiency, safety, and compliance to support reliable customer delivery. Working with the CEO and senior leadership, the Director will shape operational strategy, scale logistics infrastructure, and use data and technology to support an accessible, transparent, and sustainable global marketplace. The position calls for a leader who can bridge hands-on operational execution and strategic oversight in a fast-growing e-commerce company. The Director will help maintain stock readiness, adapt operations to changing demand, improve workflows, and align departments around scalable business growth and customer satisfaction. This is a full-time position of 40 hours per week, typically Monday through Friday, 8 AM to 5 PM, with occasional overtime. The role reports to the CEO. Applicants must pass a pre-employment background check.

Requirements

At least 10 years of operations experience leading and scaling operations, supply chain, and logistics in a dynamic, high-growth environment.
Demonstrated success managing and developing leaders across product operations, supply chain, production, and shipping or fulfillment.
Proficiency in using analytics tools to solve operational challenges, optimize resources, and track performance KPIs.
Commitment to quality control, compliance, safety protocols, and sustainable business practices.
Bachelor's degree or higher in Engineering, Business, or a related field.
Strong communication and executive reporting skills, including the ability to translate operational metrics into actionable business insights.
Must pass a pre-employment background check.

Nice To Haves

Direct experience in the chemical, e-commerce, life sciences, or regulated distribution sectors.
Formal certifications in Lean, Six Sigma, Agile, or related operations management frameworks.

Responsibilities

Direct, mentor, and empower leaders across Supply Chain, Product, Production, Shipping, and Fulfillment, setting benchmarks and supporting on-time delivery, demand adaptability, and stock readiness.
Drive operational execution to meet standards for safety, quality, and speed, with accurate, on-time customer delivery as a priority.
Partner with the CEO and senior leadership to develop and execute the long-term operational vision; identify workflow improvements, bottlenecks, and cost reductions.
Work with the Senior Manager, Supply Chain Systems & Product Operations to modernize systems, dashboards, and productivity, using SQL, Excel, and BI platforms to gather operational insights.
Collaborate with Sales, Marketing, Product, and Finance to align goals and support scalable growth while maintaining environmental and regulatory standards.
Report critical operational KPIs, including order-to-shipment ratios, fulfillment throughput, and system downtime, to inform strategic decisions.