Director of Operations

dnata•New York, NY

8d•$90,000 - $120,000•Onsite

About The Position

The Director of Operations, based at JFK International Airport, provides tactical and strategic guidance for Terminal 8 Operations to achieve company goals. The role focuses on continuous operational and business improvement, identifying issues that impede current or future operations, and developing solutions to complex problems in the aviation environment. The Director partners in developing, executing, and communicating business strategies across multiple airline customers to deliver excellence in safety, service, and performance. Through effective leadership, colleague development, and customer partnerships, the Director delivers on customer commitments and engages, aligns, and influences internal and external stakeholders at every level to maximize results. The position leads station operations and management practices, including safety, regulatory compliance, asset and financial management, workforce planning, customer service, operational budgets, and equipment plans. It works closely with senior management and cross-functional teams to maintain regional alignment and achieve corporate goals. Travel is required as needed.

Requirements

At least 5 years of related experience or training in ground handling and/or the aviation business.
Experience handling wide-body aircraft; wide-body aircraft operations experience is required.
Experience with British Airways operations, policies, procedures, and guidelines.
A successful record of strategic and tactical operations management, including oversight of multiple locations and facilities.
Knowledge of airport operations, including asset management, system management, government regulation and compliance, budgeting, and expense analysis.
Business and intellectual competencies including industry knowledge, negotiation, strategic and tactical planning, warehousing and logistics, problem analysis, written and oral communication, people development, and creativity.
Ability to analyze and evaluate customer needs and anticipate potential business opportunities.
Valid state driver’s license and ability to maintain required FAA/Airport identification, seals, or authorizations.

Responsibilities

Lead a safety-centric culture through consistent execution and implementation of company programs and processes throughout the region.
Communicate across the organization so management teams are informed about safety, logistics, and planning issues.
Ensure facilities comply with company policies and procedures and adhere to the company’s mission, vision, and values.
Ensure consistent practices in asset management, financial reporting, and compliance with state and local government regulations.
Provide operational input for strategic business planning, technology integration, innovation, and process changes across network facilities.
Develop teams through succession planning, KPI integration, coaching, ongoing training, and mentoring.
Develop cost-performance and profitability initiatives by overseeing and analyzing operational budgets and applying results to improve performance.
Ensure station management understands current and future customer SLAs and SGHAs and uses them to meet customer commitments.
Lead scheduling, rostering, and recruiting processes; review station schedules regularly and hold teams accountable for rosters, compliance, and recruiting needs.
Analyze operational, functional, and customer data and work with appropriate resources to implement informed business strategies.
Schedule customer communications to assess satisfaction and provide recognition or redirection to station teams.
Partner with station and national equipment teams to review budgets, maintain equipment plans, address issues, and anticipate capital requirements.
Communicate and partner with senior management and Commercial, Financial, HR, Safety, and other support teams to align on corporate goals and requirements.
Carry out management responsibilities in accordance with organizational policies and applicable laws.
Perform other related duties as assigned.
Travel as required.