Director of Operations (DO)
About The Position
The Director of Operations (DO) provides operational leadership, direction, and oversight to assigned dental practices within a region. The role supports operational and financial effectiveness by leading and developing Practice Administrators (PAs), helping ensure providers and doctors receive consistent support and have an easy, rewarding day-to-day experience. The DO works to improve practices’ financial health and operational performance through the Five GEDC Drivers while recruiting, developing, and retaining top talent. The role requires a strong understanding of GEDC systems and processes to identify operational gaps, monitor key reports, coach office teams, and implement corrective actions. The DO also maintains the condition and presentation of dental offices, ensuring they are “CEO Visit” ready and comply with applicable health and safety regulations.
Requirements
- Bachelor’s degree in Healthcare Management, Business Administration, or another related field.
- 5–7 years of experience in operations management.
- 3–5 years of supervisory experience leading teams.
- Proven ability to develop productive working relationships through mentoring, coaching, and training.
- Strong computer skills, including Microsoft Office and business analytics systems.
- Excellent customer service skills and a successful track record in customer relationship management.
- Strong written, verbal, and interpersonal communication skills.
- Ability to work independently and professionally in a fast-paced environment.
- Experience managing budgets, interpreting P&L statements, and driving financial performance and business growth.
- Demonstrated ability to resolve conflicts at various organizational levels and address challenging operational situations.
- Ability to handle sensitive and confidential information professionally and discreetly.
- Proven ability to manage multiple projects, prioritize responsibilities, and maintain effective time management.
Nice To Haves
- Active participation in professional organizations.
Responsibilities
- Establish and maintain a weekly office-visit schedule to review operations and coach PAs and front desk teams; visit each office an average of twice per month.
- Review provider schedules and operational trip wires to identify weaknesses, improvement opportunities, and compliance with GEDC protocols.
- Attend morning and afternoon meetings during office visits and provide feedback and coaching to ensure they meet GEDC standards.
- Ensure PAs communicate operational issues to the PSC through appropriate channels, including IT and facility tickets and payroll concerns; work with the PSC to resolve issues and communication gaps.
- Act as a liaison among providers, Clinical Directors, and Regional Directors, communicating provider-raised clinical, operational, and other concerns.
- Train and coach PAs on Great Expressions’ customer service principles to promote excellent patient experiences and efficient patient flow.
- Conduct facility reviews to ensure offices meet GEDC appearance standards and applicable OSHA and healthcare regulations.
- Interpret and manage office Profit and Loss (P&L) statements and coach PAs on financial performance and variable expense management.
- Ensure PAs follow financial policies and procedures for invoice approval and submission, daily cash deposits, daily credit-card batch processing, and monthly submission of deposit documentation to the PSC.
- Conduct monthly regional meetings with PAs to communicate GEDC initiatives, train on operational processes and procedures, and share and review office best practices.
- Help PAs establish team structure and accountability so daily priorities are addressed and the Five GEDC Drivers remain a consistent focus.
- Delegate hiring responsibilities to PAs and provide guidance and support to help teams develop and improve.
- Provide timely, documented performance feedback and coaching to PAs as needed.
- Ensure PAs recruit, select, develop, and retain top talent who perform well, treat providers, doctors, colleagues, and patients with care and respect, and follow company policies.
- Attend monthly DO meetings as requested by the VP of Regional Operations.
- Inspect each office with the PA during every visit to ensure it is “CEO Visit” ready; identify improvement areas, set follow-up expectations, and revisit outstanding items.
- Hold PAs accountable for completing required spore testing and other OSHA-related responsibilities.
- Ensure PAs verify that staff complete legally required and internally mandated training, including OSHA, HIPAA, and emergency procedures.
- Perform other duties and responsibilities as assigned by the VP of Regional Operations.
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What This Job Offers
Job Type
Full-time
Career Level
Director
