Director of Operations

Hyatt Regency Suites•Greenville, SC

9h•Onsite

About The Position

The purpose of the Operations Manager is to assure the overall success of the hotel by meeting or exceeding the planned objectives for revenue, profit, guest satisfaction, and product quality in all Food and Beverage and Rooms Division areas. This role involves direct or indirect supervision of all associates, including supervisors and managers, and carrying out management responsibilities in accordance with the organization's policies, procedures, and applicable laws. Responsibilities include but are not limited to: interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Requirements

2-3 years' experience or equivalent combination of education and manager experience in both Rooms and Food & Beverage, in a hotel of similar size (350 guest rooms, 40,000 sq feet of convention space).
Must be able to speak, read, and understand English.
Must be available to work flexible hours/schedule including evenings, weekends, and holidays.
Knowledgeable of computer terminal, Infrasys POS System, IBuyEfficient, Colleague Advantage, Opera, Time and Attendance, and all Hyatt brand related systems.

Nice To Haves

College degree in hotel administration preferred

Responsibilities

Directly or indirectly supervises all associates to include supervisors and managers.
Carries out management responsibilities in accordance with the organization's policies, procedures, and applicable laws.
Interviewing, hiring, and training associates.
Planning, assigning, and directing work.
Appraising performance.
Rewarding and disciplining associates.
Addressing complaints and resolving problems.
Oversees the operation of the Front Desk, Housekeeping, F&B outlets, Banquets, and Culinary departments by setting the objectives, measuring performance, and supervising the department heads.
Analyze and monitor day-to-day operation reports, monthly and yearly financial statements, and labor costs.
Meets and exceeds the expectations of the associates by utilizing effective leadership skills and motivation techniques in order to maximize associate productivity and satisfaction of direct reports.
Communicates with other managers and associates to provide smooth working relations between departments.
Achieves desired customer service goals by monitoring the service provided by developing and implementing strategies to achieve desired service levels.
Ensures that all new associates receive a thorough orientation and on-going technical training.
Increases efficiency of operations by analyzing procedures and practices and implementing alternative strategies as required.
Implements the approved budget; monitor revenues and costs on a daily basis and take corrective action when necessary.
Controls costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control, and other expenses.
Monitors service and teamwork on a regular basis and counsels associates as needed.
Meets and exceeds the expectations of the associates by utilizing leadership skills and motivation techniques in order to maximize associate’s productivity and satisfaction of direct reports.
Develops associates to maximize potential and prepare for future promotional opportunities by conducting counseling sessions, determining developmental needs, and allowing these needs to be met.
Ensures that disciplinary action is taken as required utilizing consistency, fairness, and respect within framework of established AURO guidelines.
Assists the General Manager; directs or cooperates with other managerial personnel as required or requested.
Actively participates on the Executive Committee.
Handle Manager on Duty Responsibilities as required.
Handle scheduling of Outlet Managers and Supervisors.
Attend all necessary EO, Staff, Stand-Up, and other meetings to ensure proper knowledge and communication amongst departments.