Director of Operations

AOI Corporation•Omaha, NE

3d•Hybrid

About The Position

AOI is looking for an experienced operational leader to oversee and elevate our Furniture Division and drive excellence across every function, from project management and installation to warehouse operations, logistics, and service. This is a high-impact leadership position for someone who is equal parts strategic thinker and hands-on executor; a person who can align people, process, and performance to deliver exceptional results for our clients and our business. You'll lead operations backed by AOI's 40-year reputation for quality, craftsmanship, and partnership, representing MillerKnoll, the #1 furniture brand in the world.

Requirements

7+ years of experience in operations management, preferably in commercial furniture, construction, or related fields.
Associate's Degree in Business or related field, or a combination of education and experience.
Proven leadership of cross-functional teams and departments.
Able to read and interpret architectural blueprints, furniture installation drawings, space planning layouts, finish schedules, and manufacturer installation guides.
Strong understanding of project lifecycle, installation workflows, and warehouse operations.
Excellent organizational, problem-solving, and communication skills.
Proficient with Microsoft Office, CORE, related MillerKnoll/ Furniture or vendor software preferred.
Strong financial and margin awareness with ability to manage budgets and labor costs.

Nice To Haves

Operational Discipline: Timelines, estimates, budgets, and follow-through are where you thrive. Things don't fall through the cracks on your watch.
Builder's Mindset: You see gaps in process as opportunities, not frustrations, and you have the persistence to close them with scalable, lasting solutions.
Team Developer: You invest in the people around you. You're as proud of your team's growth as you are of the results they deliver.
Client Focus: You understand that operational excellence is ultimately a client promise, and you lead your teams with that in mind every day.

Responsibilities

Oversee installation, warehouse, service, project management, logistics, and facilities; driving efficiency, accountability, and client satisfaction across every function.
Develop and Mentor Team: Bring out the best in employees through coaching, clear expectations, and a culture built on trust and accountability.
Ensure projects are executed on time, within scope, and within budget by monitoring field operations, staffing, and resource allocation.
Oversee labor estimating, project budgets, and post-project reviews; identifying trends and protecting margins through continuous improvement.
Partner cross-functionally with Sales, Design, and executive leadership while championing the tools and systems that keep operations running and scaling.