Director of Operations

Beverly Hills Oncology Me•Beverly Hills, CA

13d•$120,000 - $175,000•Onsite

About The Position

The Director of Operations will manage performance within healthcare and oversee the day-to-day operation across multiple service areas. This role develops operational strategic and tactical plans, supports a customer-centric and compliant culture, and works with the executive team to translate company strategy into departmental objectives. The Director will collaborate across functions, manage teams and budgets, monitor performance, address operational issues, and lead change. The position must be performed onsite daily. Beverly Hills Cancer Center is a private, comprehensive cancer treatment facility in Los Angeles. Its services include radiation oncology, infusion, diagnostic imaging, laboratory services, and clinical trials. The practice’s mission is to provide advanced cancer treatment and personalized, caring attention to patients.

Requirements

At least 8 years of progressive experience directing or managing a healthcare operations function.
Bachelor’s degree or equivalent in Biological Sciences, Life Sciences, or Engineering, or equivalent.
Experience with Electronic Medical Records.
Experience managing teams.
Ability to measure and track performance and the success of programs and initiatives.
Ability to interact professionally with all organizational levels and proactively escalate issues to appropriate management levels.
Ability to manage competing priorities in a fast-paced environment.
Experience with Microsoft Office Suite.
Excellent documentation, communication, and interpersonal relationship skills, including negotiation and relationship management, with the ability to drive achievement of objectives.
Strict attention to detail.
Demonstrated leadership qualities and a track record of coaching team members for continued growth.
Mission-focused, growth-oriented, process-minded leader committed to operational excellence and skilled at leading teams in a performance-driven culture.
Decisive approach to setting and meeting schedules and enforcing accountability across organizational boundaries.
Ethics, integrity, and personal attributes that inspire team members to develop their potential.

Nice To Haves

Oncology or imaging operations experience is highly preferred.

Responsibilities

Create strategic and tactical operational plans for all functional areas.
Cultivate and sustain a customer-centric operating culture that strives to exceed customer goals, objectives, requirements, and expectations.
Promote a culture that maintains compliance with all regulatory requirements.
Create an empowering work climate and inspire collaborative teamwork and problem solving.
Communicate values and expectations regarding quality.
Develop fiscal management capabilities, including expense reduction, utilization management, and budget control.
Anticipate, identify, define, diagnose, and resolve operational issues.
Adjust plans to meet changing conditions.
Develop ways to measure progress, evaluate results, and take timely corrective action.
Serve as a catalyst for effective change.
Work with the executive team to translate company strategy into impactful departmental OKRs.
Collaborate cross-functionally to align on performance-based objectives and develop team plans to meet them.
Manage teams and coach team members for continued growth.
Work onsite daily.