Director of Operations

Dexterra•Ottawa, ON

2d•CA$90,000 - CA$110,000•Hybrid

About The Position

As the Director of Operations, you will lead a portfolio of technical service operations across the Ottawa region. Reporting to senior leadership, you will be responsible for the operational, financial, and commercial success of your region—leading it with an ownership mindset while delivering exceptional service to our clients. This role combines executive leadership with hands-on operational involvement. You'll spend time both in the office and at client locations, leading technical teams, strengthening customer relationships, ensuring contractual excellence, and driving business performance. You will oversee multiple customer sites, provide leadership to managers and technical teams, manage financial performance, and make strategic decisions that support the continued growth and success of the business.

Requirements

10+ years of progressive operations leadership experience within a technical services environment.
Experience leading multi-site operations across facilities management, HVAC, mechanical services, building operations, engineering services, industrial maintenance, or similar industries.
Proven experience managing managers and large technical workforces.
Demonstrated success owning full P&L responsibility, including budgeting, forecasting, financial reporting, and cost optimization.
Strong experience managing service contracts and ensuring contractual compliance.
Excellent client relationship management skills with experience interacting directly with executive stakeholders.
Strong business acumen with the ability to make operational decisions that improve profitability and customer satisfaction.
Proven ability to balance strategic leadership with hands-on operational involvement.
Excellent communication, leadership, coaching, and decision-making skills.
Experience working within fast-paced, customer-focused service environments.

Nice To Haves

Degree or diploma in Engineering, Business, Facilities Management, Operations Management, Mechanical Engineering, or a related discipline.
Experience within facilities management, commercial real estate, technical services, industrial services, mechanical contracting, HVAC, or building services.
Knowledge of preventative maintenance programs, asset management, technical operations, and service delivery best practices.

Responsibilities

Provide strategic and operational leadership across a portfolio of technical service contracts.
Lead, coach, and develop Area Managers, Account Managers, Supervisors, and technical operations teams.
Own the financial performance of your portfolio, including full P&L accountability, budgeting, forecasting, financial planning, cost control, and profitability.
Build strong relationships with executive-level client stakeholders, acting as a trusted advisor and operational partner.
Regularly travel to customer sites to review operations, support teams, strengthen client relationships, and ensure service excellence.
Ensure all contractual obligations, KPIs, SLAs, compliance requirements, and customer expectations are consistently achieved.
Drive operational improvements that enhance efficiency, customer satisfaction, employee engagement, and financial performance.
Partner with Business Development to support new business opportunities, contract renewals, and account growth.
Review operational and financial performance through regular business reviews, identifying risks and implementing corrective actions.
Manage workforce planning, subcontractor performance, vendor relationships, and resource allocation.
Promote a culture of safety, accountability, continuous improvement, and operational excellence.
Serve as the senior operational leader for your region, making sound business decisions that support both customers and employees.