Director of Operations
About The Position
Schulte Hospitality Group is seeking a dynamic, service-oriented Director of Operations Manager at Hilton Garden Inn Wilmington to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package.
Requirements
- Basic math skills
- Ability to communicate effectively verbally and in writing
- Strong leadership skills
- Ability to exceed expectations of guests and team members
- Excellent time management skills
- In-depth knowledge of hotel Front Desk operations and Food and Beverage Operations.
- Minimum of a high school diploma or certificate, post high school education and degree preferred
- Minimum of three (3) years in similar leadership role. (I.E. Operations Manager, Front desk supervisor, Food and Beverage Manager, etc.)
Nice To Haves
- post high school education and degree preferred
Responsibilities
- Responsible for managing the front of house operations for the Restaurant and Front Desk Operations.
- Providing training, direction, supervision and hands on support
- Direct associates and supervisors to accomplish goals and objectives of the food and beverage operation and Front Desk Operations.
- Ensure the proper preparation of food and beverages to the satisfaction of our guests, brand and ensures all safety, health and hygiene requirements are consistently met
- Hires, coaches and disciplines direct reports.
- Inventory, ordering supplies
- Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations
- Ensures recognition of employees is taking place across areas of responsibility.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
- Regularly reviews department budget to meet budgeted wages and general expenses.
- Monitors VIP arrivals.
- Acts as Manager on Duty as required.
- Works nights, weekends, and holidays as necessary.
- Perform various other duties as assigned to meet business objectives
Benefits
- Work Today, Get Paid today, with Daily Pay!
- Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
- Multiple Health Insurance and Life Insurance options
- 401k Plan + Company Match
- Paid Parental Leave
- Paid Time Off
- Holiday Pay
- Pet Insurance
- Employee Assistance Program
- Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
