Director of Operations

Securitas•South Bend, IN

19d

About The Position

The Director of Operations reports to the Area Vice President and provides operational leadership for the Area. The role integrates operations with other Branch functions, manages shared services for multiple Branches, and supports the Area Vice President in achieving short- and long-term business objectives. The Director ensures quality service delivery and efficient, profitable operations, coordinates new client transitions, implements client satisfaction drivers, develops field managers and supervisors, and promotes client and employee retention. The position has full operations and profit-and-loss responsibility for a designated portfolio of business. The Director monitors service quality and operational and financial performance, manages shared services, resolves cross-functional issues, supports client relationships and start-ups, negotiates client contracts, and oversees security planning and site requirements. The role also leads staffing and employee development, budget administration, scheduling, expenditures, equipment and vehicle management, and compliance with applicable laws and company policies. The position requires regular travel to client sites and on-call response to emergencies and incidents at all hours.

Requirements

Must be at least 18 years of age.
Must have a reliable means of communication and transportation.
Must have the legal right to work in the United States.
Must be able to speak, read, and write English.
Must have a high school diploma or GED.
Must be willing to participate in pre-employment screening, including a drug screen and background investigation.
Associate’s degree in a field related to the security industry and/or business management, plus at least 2 years of security industry experience and 5 years of supervisory experience, or an equivalent combination of education and experience sufficient to perform the essential functions. Additional relevant experience may substitute for required education at one calendar year of experience for one academic year of education.
Knowledge of security operations, business operations management, and human resources administration.
Ability to use a personal computer and spreadsheet software.
Ability to synthesize business and financial data and develop solutions.
Planning, organizing, and leadership skills.
Oral and written communication skills.
Strong customer service and service delivery orientation.
Ability to interact effectively at various social levels and across diverse cultures.
Ability to be an effective leader and team member.
Ability to take initiative and achieve results.
Must meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.
Ability to maintain composure with authorities, executives, clients, staff, media, and the public, including in urgent or pressure situations.
Ability to handle multiple tasks concurrently and handle sensitive and confidential information.
Ability to perform regular vehicle use, frequent talking and hearing, frequent lifting or moving of up to 10 pounds, and occasional lifting or moving of up to 25 pounds.
Ability to occasionally walk, reach, stoop, kneel, crouch, and crawl while conducting site surveys.
Close and distance vision and ability to adjust focus.
Ability to travel frequently to client sites for presentations, meetings, and site surveys.
Ability to respond on an on-call basis to emergencies and incidents at all hours.

Responsibilities

Ensure high-quality customer service through regular updates to the Area Vice President, evaluate service quality, and initiate corrective action as needed.
Manage shared services for other Branches, coordinate requirements with Branch Managers and Area management, resolve operational issues, and supervise staff providing payroll, accounts receivable, HR, and other services.
Resolve operational issues so the function interfaces effectively with other Branch functions and follows the Area Vice President’s vision and leadership.
Analyze operational and financial indicators to improve Area performance and ensure profitable operations with full profit-and-loss accountability.
Meet regularly with client representatives, provide status updates, address actual or potential problems, negotiate client contracts, support client start-ups, conduct security planning, assessments, and surveys, and review and update post orders.
Recruit, select, orient, train, and develop staff with Area and Region management; plan, assign, and direct work; coach employees; and carry out disciplinary actions as needed.
Develop and administer the budget in collaboration with and with input from the Area Vice President.
Maintain a positive and professional environment in compliance with applicable laws, regulations, policies, and procedures, and ensure staff understand and comply with them.
Authorize appropriate expenditures, including equipment, supplies, and vehicles; ensure vehicle maintenance and driver training; maintain adequate inventory of uniforms, radios, and related items; and maintain and submit payroll records and other required information.
Ensure scheduling meets client requirements while controlling labor costs, and review site reports to ensure post orders and client directions have been followed.
Provide input to company, Region, and Area initiatives and assist in resolving legal, financial, human resources, and administrative issues.
Perform additional duties and tasks of similar nature and scope as needed to achieve assigned business objectives.