Director of Operations

Boca Recovery Center•Springfield, MA

4d•Onsite

About The Position

The Director of Operations plays a pivotal leadership role in maintaining and enhancing the daily functioning of the facility. This position is responsible for leading support services such as housing, transportation, housekeeping, and general facility management. The DOO ensures the smooth integration of operational processes, employee performance, and regulatory compliance while serving as the facility’s Safety Officer.

Requirements

High School Diploma or GED required; vocational or 4-year degree preferred.
Minimum 2 years of supervisory experience in a healthcare, residential, or operations-related setting.
Proficiency in Microsoft Office and electronic systems (e.g., Paychex).
CPR Certification required (or willingness to obtain upon hire).
Valid driver’s license and the ability to pass background checks and drug screening.
Familiarity with safety regulations, infection control, and workplace policies (e.g., OSHA, Joint Commission).
Effective written and verbal communication skills.
Strong organizational, decision-making, and leadership capabilities.
Sensitivity to diverse populations and understanding of workplace ethics and boundaries.
Knowledge of confidentiality standards, workplace violence prevention, and client-centered protocols.

Nice To Haves

Additional training or education in healthcare administration, operations, or business is a plus.
Experience managing support services in a regulated environment strongly preferred.

Responsibilities

Oversee daily operational functions, including facilities, housing staff, transportation, culinary services, and maintenance.
Supervise and support Housing Staff, including Behavioral Health Technicians (BHTs), Chefs, Housekeeping, and Drivers.
Collaborate with department directors to support cross-functional coordination, strategic planning, and safety initiatives.
Conduct daily planning meetings with Nursing and Clinical Directors to align on operations-related needs.
Lead hiring, onboarding, training, evaluations, and performance management for supervised departments.
Maintain documentation, shift reports, payroll entries (Paychex), audits, and other essential records accurately and on time.
Ensure compliance with all safety, infection control, and environmental care protocols.
Respond to and manage facility-level concerns, complaints, and maintenance needs.
Coordinate ordering and inventory of facility-specific food and supplies.
Participate in state audits, accreditation inspections (e.g., Joint Commission), and serve as the Safety Officer.
Track admissions, maintain logs, and ensure equitable access and accommodation for all clients.
Uphold confidentiality and compliance with HIPPA, and organizational policies.