Director of Operations (00042)
About The Position
The Regional Director of Operations oversees strategic and operational management of administrative and physical operations across multiple regions. The role aligns clinical operations, call center functions, supply chain, and facility management with the organization’s mission and goals. The director leads daily operations, supervises staff, manages budgets, oversees emergency preparedness, and drives performance improvements. The position reports to the Chief Operating Officer and collaborates with directors and senior leaders to support consistent, data-driven service delivery. Direct reports include Regional Patient Experience Managers and Facilities/Maintenance personnel. The position is based at Pagosa Springs Integrated Healthcare in Pagosa Springs, Colorado. It is full-time, day shift, with travel of up to 50%.
Requirements
- Bachelor’s degree.
- 3–5 years of supervision experience.
- Ability to travel between Axis locations.
- Ability to occasionally lift and/or move 15 to 50 pounds; frequently walk, sit, stand, or kneel; and occasionally climb or balance and stoop.
- Ability to sit for long periods at a computer.
- Annual flu immunization by November 1, annual TB screening, de-escalation training, and BLS certification, as required for the position.
Nice To Haves
- Master’s degree.
- Five years leading professional development programs and/or healthcare operations.
Responsibilities
- Oversee supply chain and facility management to ensure compliance with standards and policies.
- Manage facility projects, including new builds, remodels, and emergency preparedness.
- Monitor expenditures, implement necessary adjustments, and negotiate contracts to ensure cost efficiency.
- Oversee development and implementation of emergency preparedness and disaster response plans.
- Ensure regulatory compliance and staff readiness, including required training.
- Monitor and report key performance indicators, including call metrics, provider templates, patient scheduling, and staffing performance.
- Provide customer service training and set expectations for Patient Experience Specialist staff.
- Partner with the Chief Operating Officer and Executive Team on annual budget considerations, including encounter expectations, revenue generation, and personnel expenses.
- Create, implement, and maintain schedule templates to maximize appropriate access to care for patients.
- Ensure provider schedules are filled daily through consistent auditing and KPI measurements.
- Ensure Patient Experience Specialist staff minimize missed opportunities in provider schedules through auditing and confirmation calls.
- Oversee training focused on performance improvement, measuring filled schedules, no-show rates, and phone metrics.
- Lead initiatives to optimize workflows, resource allocation, and service delivery.
- Partner with leadership teams to align strategies with patient care and organizational objectives.
- Supervise Regional Patient Experience Managers.
- Foster a high-performance culture with accountability and collaboration.
Benefits
- Medical insurance (HDHP or PPO)
- Health Savings Account
- Dental insurance
- Flexible Spending Account
- Vision insurance
- Dependent Care Account
- Life insurance
- Short-term disability
- Pet insurance
- Long-term disability
- 401(k) with up to 4% match
- College Invest plans
- Annual wellness benefits
- Professional development benefits
- Three weeks of All Paid Leave (APL) for the first two years of full-time employment
- Personal days
- Company-paid holidays
- Loan repayment programs
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What This Job Offers
Job Type
Full-time
Career Level
Director
