Director of Operations

Native Pest Management • West Palm Beach, FL

10d • Hybrid

About The Position

Native Pest Management is seeking an experienced, strategic, and highly driven Director of Operations to lead operational performance, infrastructure, and field execution across all service markets within the organization. This executive-level role is responsible for driving operational excellence, improving profitability, developing leadership teams, and building scalable systems to support continued company growth. The Director of Operations will work closely with executive leadership to oversee regional performance, strengthen accountability, improve technician and management development, and ensure operational consistency company-wide.

This role will play a critical part in shaping the operational future of the organization as the company continues to scale across existing and future markets. The Director of Operations will oversee Regional Managers and operational support functions while helping shape company strategy related to staffing, routing, budgeting, service quality, operational efficiency, and overall company performance.

Requirements

• Valid Florida driver’s license with a clean driving record is required
• Minimum of 5 years of executive-level operational leadership experience within the pest control industry (must be listed on resume to include company name and title)
• Pest control industry experience required
• Proven experience overseeing multi-location or multi-branch operations, leadership teams, and large-scale operational performance is required
• Strong financial and operational acumen with experience managing budgets, operational planning, P&L performance, and key business metrics
• Demonstrated ability to improve productivity, retention, operational efficiency, profitability, and leadership accountability
• Exceptional leadership, communication, coaching, organizational development, and problem-solving skill
• Ability to influence operational strategy and collaborate directly with executive leadership
• Comfortable working in field environments, including attics and crawl spaces as needed

Nice To Haves

• Florida Certified Pest Control Operator license preferred, or ability to obtain through reciprocal/out-of-state licensing eligibility
• Bilingual in English/Spanish is a plus but not required

Responsibilities

• Provide strategic leadership, coaching, and accountability to Regional Managers and operational leadership teams
• Drive operational consistency, service quality, and customer experience across all locations
• Own and improve key operational KPIs including technician productivity, revenue per route, retention, reservices, cancellations, customer satisfaction, and overhead performance
• Develop and implement scalable operational systems, infrastructure, processes, and performance standards to support company growth
• Partner with executive leadership on budgeting, P&L performance, operational forecasting, staffing strategy, and growth planning
• Drive branch profitability through labor management, route optimization, overhead control, and operational efficiency
• Strengthen manager accountability and leadership development throughout the organization
• Ensure company protocols, service standards, safety expectations, licensing requirements, and operational procedures are consistently followed
• Identify operational gaps, inefficiencies, and opportunities for improvement across all markets
• Partner closely with training and leadership teams to improve technician development and reduce service-related trends
• Lead operational audits, branch evaluations, and field oversight initiatives as needed
• Support route optimization, staffing allocation, and scheduling effectiveness across all service locations
• Provide oversight and strategic direction for fleet and warehouse operations as applicable
• Regular travel between branch locations and field environments is required
• Foster a high-performance, accountable, and growth-oriented culture throughout the organization

Benefits

• Health, Dental, Vision and Life Insurance. We cover 80% of the individual-only premiums (60% for dependents) for health, dental, and vision and offer life insurance at no cost to you!
• Employee Assistance Program (EAP): As part of our commitment to your well-being, we offer you and your immediate family access to an EAP with resources for managing stress, mental health, financial guidance, and other life events. This program has 24/7 access with app support.
• 401k with up to 4% company matching
• 2 weeks of paid time off in your first year, 6 paid holidays, and 1 paid floating holiday
• Competitive pay structure that may include bonus/commission opportunities!
• Paid training program and company-paid licensure
• Take-home company vehicle for business use with a gas card and a company iPhone (at no cost to you!)
• Employee Discounts
• Employee Referral Bonus ($2,000)

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed