Director of Operations
About The Position
MB2 Dental is hiring a Director of Operations to provide strategic oversight and mentorship of operations and to be directly responsible for the operational and financial success of multiple dental practices in assigned areas. The role serves operating dentist owners by holding direct reports accountable for day-to-day practice operations, meeting immediate needs, and positioning practices for growth. The Director of Operations applies skills in annual budgeting, strategic planning, project management, talent calibration, growth and development planning, financial statement analysis, communication, and modeling professional, ethical, high-standard behavior. The position partners with operating owners, executive leadership, corporate departments, and executive team members to support operational decisions and develop sustainable, scalable programs. Travel of up to 50% is required.
Requirements
- Bachelor’s degree required.
- At least 5 years of upper-level management experience.
- Detail-oriented with strong organizational skills.
- Skilled in delegation and remote management.
- Excellent communication skills and ability to communicate clearly with all levels of the organization.
- Ability to travel up to 50% of the time.
Nice To Haves
- Dental office management experience preferred.
- Specialty knowledge preferred.
Responsibilities
- Model outstanding client service through superior written, verbal, and other communication.
- Identify team members’ leadership and management strengths and areas for improvement.
- Train, coach, and mentor team members to achieve service excellence.
- Partner with Human Resources to interview, hire, and retain talent; meet staffing needs, reduce turnover, and support team members’ growth within the organization.
- Onboard team members so they integrate into the business while continuing to meet business needs.
- Train operations team members to perform duties accurately and on time; audit work quality and provide additional training as needed.
- Partner with operating owners and executive leadership on operational decisions that benefit the dental business.
- Understand, analyze, and create action plans for key performance metrics to lead and grow the multi-unit business in an assigned territory.
- Review operating results, implement corrective actions as needed, and create and execute long-term strategic plans.
- Partner with corporate departments and executive team members to design sustainable and scalable programs.
- Organize projects, initiatives, and programs using project charters; provide timely updates in regular meetings and tailor communications to the audience.
- Assess practice needs and strategically plan improvements.
- Hold team members accountable for annual training requirements, performance reviews, and other company requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Director
