Director of Operations
About The Position
The Janitorial Operations Director oversees all field operations within the organization, including the performance of Custodial Managers. The role ensures consistent service delivery, operational efficiency, customer satisfaction, and profitable growth across all accounts. It plays a critical leadership role in scaling the business, optimizing labor and resources, and maintaining standards of quality and customer retention. This fast-paced, hands-on leadership role combines field presence with strategic oversight. It includes regular travel to client sites and regional offices, as well as availability outside standard business hours as needed to support operations.
Requirements
- At least 5 years of leadership experience in operations management, such as janitorial, facilities, service industry, or similar.
- Proven experience managing multiple teams and managers.
- Strong financial acumen, including budgeting and labor management.
- Demonstrated ability to drive performance through others.
- Excellent problem-solving skills at both strategic and operational levels.
- Strong communication, leadership, and organizational skills.
- Availability outside standard business hours as needed to support operations.
- Regular travel to client sites and regional offices.
Nice To Haves
- Experience with multi-site service delivery.
Responsibilities
- Provide leadership, direction, and accountability for Custodial Managers across all service locations.
- Oversee day-to-day operations to ensure service quality, staffing coverage, and customer satisfaction meet company standards.
- Develop and implement operational strategies to improve efficiency, reduce costs, and support growth.
- Manage labor planning, budgets, and financial performance across all accounts.
- Drive customer retention through proactive relationship management and rapid issue resolution.
- Ensure compliance with company policies, SOPs, and all state and federal regulations.
- Lead hiring strategies in partnership with HR and oversee workforce planning for all regions.
- Coach, mentor, and develop management staff to build strong leadership pipelines.
- Monitor KPIs, performance metrics, and service quality standards across all sites.
- Collaborate with executive leadership on business development, account expansion, and operational scalability.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
