Director of Operations

Benchmark Human Services•Manchester, NH

1d•Onsite

About The Position

Benchmark is seeking a Residential Director of Operations to provide hands-on leadership and oversight for New Hampshire IDD group homes and other federally/state funded programs. Benchmark is a respected organization in intellectual and developmental disabilities (IDD) and behavioral health, committed to empowering individuals to live independently and be included in their communities. The company values diversity and strives to be a workplace that honors unique experiences and perspectives.

Requirements

Strong knowledge of residential service operations for individuals with both intellectual and developmental disabilities.
Demonstrated ability to manage multiple residential locations, priorities, and operational issues simultaneously.
Strong leadership, coaching, accountability, problem-solving, and decision-making skills.
Ability to analyze staffing, overtime, incident, quality, and financial information and use data to guide operational decisions.
Ability to establish consistent systems, expectations, and follow-through across multiple programs and managers.
Bachelor's degree and 10 years' experience working with people with developmental disabilities required, two of which are supervisory in nature.
Driver's license valid in the State of New Hampshire and auto insurance.
Criminal background clearance.

Nice To Haves

Master's degree with minimum five years management experience in working with people with developmental disabilities preferred.

Responsibilities

Co-manage financials with the state director, including budget management, billing, expenditures, waiver plan of care, and state funding.
Overall staff supervision, including determining staffing needs, staff selection, training, performance reviews, and disciplinary action.
Co-manage the maintenance of certifications and proactive involvement in training and development of staff with the state director.
Comply with applicable Federal, state, and local regulations; CARF standards, and Medicaid Waiver.
Co-coordinate participation with the state and Area Agencies with the state director.
Development and expansion of program services.
Actively participate in Incident Review Committee; Director’s, PC and Team Leader meetings; county, regional and state meetings (provider meeting, etc.) and other required meetings.
Quality assurance, including quality monitoring, file reviews, outcome measures, client finances, and health care and behavioral services coordination.
Audit preparation and participation.
Work cooperatively with human resources, accounting, IT, vice presidents, other directors, and department heads.
Comply with all standards to assure the health and safety of all staff and individuals served.
Perform all duties necessary to meet state-approved objectives, including coordination in any inspection or investigation.
Provide on-call and on-site support as needed in emergency situations.
Ensure the health, safety, and respect of individuals served.
Other duties as assigned.