Director of Operations
About The Position
The Director of Operations directs site operations to ensure operations staff execute service agreements at or above client standards. The role supports profitability through strong client service, effective and prompt communication, and follow-up on pending client matters. It plans and monitors daily staffing schedules, adjusting them to meet operational demands and business objectives. The Director manages revenue and expenses within budget constraints and trains, develops, and motivates employees to support strong performance and professional growth. The position also manages departmental financial activities, including purchasing, budget preparation and review, financial reporting, and expense monitoring. Other duties may be assigned. The role requires on-site presence at the assigned work location and includes walking within the warehouse and inspecting freight. A professional certification may be required in some areas. The company maintains a drug-free workplace and conducts pre-employment substance abuse testing; the final candidate must successfully pass an E-Verify check.
Requirements
- High school diploma or GED required.
- Minimum ten years of industry-related experience required.
- Minimum five years of supervisory experience required.
- Computer literate, with intermediate proficiency in Microsoft Office, internet, web-based, and job-specific software applications.
- Professional certification may be required in some areas.
- Must be able to meet the physical demands of the role, including talking, hearing, using hands to operate computer components, sitting for extended periods, and walking within the warehouse to inspect freight.
- Must be able to successfully pass pre-employment substance abuse testing and an E-Verify check.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Direct site operations to ensure staff execute service agreements at or above client standards.
- Promote profitability through superior client service, effective and prompt communication, and follow-up on pending client matters.
- Plan and monitor daily staffing schedules and adjust them to meet operational demands and business objectives.
- Manage revenue and expenses within budget constraints.
- Train, develop, and motivate employees to achieve strong performance and grow their knowledge and responsibilities.
- Manage departmental financial activities, including purchasing, budget preparation and review, financial reporting, and expense monitoring.
- Perform other duties as assigned.
- Walk within the warehouse and inspect freight.
Benefits
- Quarterly Incentive Plan
- 136 hours of Paid Time Off (17 days per year), usable for sick time or personal use
- Medical benefits
- Dental benefits
- Vision benefits
- Tuition reimbursement for education related to the job
- Employee referral bonuses
- Employee recognition and rewards program
- Paid volunteer time
- Employee discounts
- Wellness incentives of up to $100 per year for completing challenges, in addition to a discount on contribution rates
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
High school or GED
