Director of Operations

Legends Global•Long Beach, CA

3d•Onsite

About The Position

Legends Global is seeking a Director of Operations for the Long Beach Amphitheater. This role is responsible for directing, supervising, and scheduling all aspects of Operations, including Engineering, Building and Grounds, Technical Services, Event Services (including ADA compliance), Public Safety, Security, IT, Custodial Services, and Parking Departments. The Director will coordinate Operations activities with other departments and event contractors to ensure facility readiness and smooth event operations. This position involves implementing and updating facility rules, regulations, policies, and procedures, and ensuring effective communication of directives. The role also oversees the maintenance of the Physical Plant, systems, equipment, and vehicles, and assists in budget preparation, including capital budgets for repairs and improvements. The Director is responsible for authorizing requisitions for equipment and supplies, conducting yearly inventory, and ensuring compliance with all laws, codes, ordinances, policies, procedures, Risk Management, safety precautions, rules/regulations, and emergency procedures. A key responsibility is developing training programs for employees on Fire/Life Safety, Emergency, and OSHA Procedures, and investigating and resolving operational problems and complaints. The Director will also work closely with the General Manager on Service Agreements, review contracts for compliance, negotiate with vendors, unions, and contractors, and develop/implement preventive maintenance schedules, emergency procedures, safety, and Risk Management policies. The role serves as a liaison to public utility, environmental, and energy agencies, assists with energy-saving guidelines, and coordinates special projects like construction or remodeling. The Director will plan and direct the work of outside vendors/contractors and serve as Manager on Duty (MOD) as required. The position carries supervisory responsibilities in accordance with company policies and applicable laws, including interviewing, hiring, training, appraising performance, and resolving employee issues.

Requirements

Bachelor's Degree from technical college with major in Management or Maintenance Engineering.
Minimum of 2 years' experience in Supervising or Managing in a similar facility.
Additional experience may be substituted for education.
Supervisory experience required.
Excellent organization skills.
Ability to prioritize and to manage multiple projects simultaneously.
Good written, verbal, and interpersonal skills required; ability to interact with all levels of staff including management.
Ability to effectively supervise staff.
Professional presentation, appearance, and work ethic.
Knowledge of Microsoft Office, including Excel and must be able to learn Maintenance Manager software program.
Ability to work with limited supervision and as a team member.
Requires ability to work flexible and extended hours, including nights, weekends, and holidays, in addition to normal business hours.

Responsibilities

Directs, supervises, and schedules all aspects of Operations, including Engineering; Building and Grounds; Technical Services; Event Services, including ADA compliance; Public Safety; Security; IT, Custodial Services and Parking Departments.
Coordinates the Operations activities with other departments and event related contractors to assure facility readiness and smooth operation of events.
Implements and updates facility rules, regulations, policies, and procedures.
Provides clear, concise, and timely communication of directives to other departments.
Ensures that Operations Department receives pertinent information for the most effective use of the facility and staffing.
Oversees maintenance of the Physical Plant, systems, equipment, and vehicles.
Assists in the preparation of the Annual Operating Budget and recommends a capital budget for 1-year and 5-year long-range repairs and improvements to the facility.
Authorizes the requisition of equipment and supplies within budget guidelines.
Provides yearly inventory of all equipment.
Knows and ensures all laws, codes, ordinances, policies, procedures, Risk Management, safety precautions, rules/regulations and emergency procedures are followed.
Develops program to train all employees on Fire/Life Safety, Emergency and OSHA Procedures.
Investigates, analyzes, and resolves operational problems and complaints.
Conducts periodic staff meetings to discuss procedures, problems, and policy changes.
Works closely with the General Manager in the preparation and negotiation of Service Agreements.
Reviews contracts for compliance with events and/or government specifications and suitability for occupancy.
Negotiates with vendors, unions, contractors and/or service providers.
Develops and implement preventive maintenance schedules, emergency procedures, safety, and Risk Management policies in compliance with all Corporate and governmental regulations.
Acts as liaison to public utility, environmental, and energy agencies.
Assist GM in implementation of any energy saving guidelines.
Coordinates and oversees special projects, such as construction, remodeling, or expansion.
Plans and directs outside vendors/contractors work to assure compliance with contracts and safety requirements.
Serves as MOD (Manager on Duty) as required.
Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.