Director of Operations

Catholic Charities Archdiocese of New Orleans•New Orleans, LA

27d•Onsite

About The Position

We help our neighbors meet immediate needs and face long-term challenges. We steward our resources with transparency and efficiency. Together, we create a community where everyone is able to live with dignity and hope. Impelled by the love and teaching of Jesus Christ, while respecting the dignity and potential of all people, we collaborate to offer life-giving programs, advocate for the voiceless and empower the vulnerable to foster a just society .Catholic Charities Archdiocese of New Orleans (CCANO) has been an open door, a warm welcome, dry ground, a defending voice, and a hand up for generations of Louisiana residents. Our shared stories and strong roots help a diverse community stand tall together. Meeting the needs of the whole person is our continued commitment.

Requirements

Bachelor's degree in healthcare administration or business administration, Business Administration or related healthcare field
Minimum of 3-5 years' experience in management or strategic planning in long-term care setting
Experience in PACE setting
Excellent interpersonal skills and exceptional organization abilities
Must be able to communicate effectively through public speaking and strong computer skills required
Strongly developed communication skills, successfully demonstrated in effectively working with a wide variety of people
Established skill in strategic and critical thinking, negotiation, presentations, salesmanship, and relationship-building
Provides leadership as indicated by the ability to get individuals or groups to accomplish a task or accept an idea
Demonstrated problem-solving and inductive reasoning skills which manifest themselves in creative solutions to operational issues
Demonstrate computer skills using Microsoft Word, Excel, and other business software programs
Possess a strong knowledge of business and healthcare

Responsibilities

Assists Executive Director in providing leadership, management, and direction for the PACE Program.
Supervises assigned departments/staff through selection, orientation, training, development, and counseling, scheduling, making assignments, performance evaluation, conducting staff meetings, and resolving concerns of staff.
Manages operations within budgets through product standardization, cost containment, and reengineering of organizational issues and processes. Assists in developing operating and capital budgets.
Establishes, assures, directs, and monitors coordination of utilization tracking systems and quality assurance performance improvement databases and activities.
Prepares and submits, as required by CMS and the State, all quality assurance and performance indicators for the PACE program.
Ensures compliance with state and federal regulations.
Assists in developing and implementing goals, objectives, and strategic planning for the facility through pro-active strategies that are outcome/result oriented, on time, and within budget.
Coordinates all aspects of the Participant Advisory Committee.
Ensures participant service/care issues and any family issues are resolved.
Promotes and provides leadership for positive employee relations, PACE GNO and CCANO values, customer service, safety, and other company initiatives.
Initiates and maintains productive long-term provider relationships with provider representatives, hospitals and nursing homes.
Assists in the identification of workflow inefficiencies and records, tracks and monitors the assessment and resolution processes.
Develops and coordinates ongoing in-service education and employee competencies for PACE GNO and contract employees.