Director of Operations

Ob Hospitalist Group • Greenville, SC

14d • $135,000 - $145,000

About The Position

The Director of Operations oversees operational performance, client account management, and management of OBHG hospitalist programs in an assigned geographic area. Working collaboratively with a Market Medical Director and the Vice President of Operations, the Director maintains a visible presence at program locations and develops consultative relationships with hospital clients, community physicians, and other stakeholders. The Director is OBHG’s primary representative for contract negotiations and renewals in the assigned area and works as a leader within a regional matrix organization and its support teams.

The role leads program performance and implementation, coordinates operational and clinical support resources, manages client relationships, and identifies opportunities to improve partner operations or grow services. The Director supports financial and operational reviews, proposals, business development, new program initiatives, and strategic goals. The position is remote or hybrid for residents of the Greenville, South Carolina area and involves moderate to extensive travel by air and land.

Requirements

• Bachelor’s degree in business administration, healthcare administration, a related field, or equivalent experience.
• 3 to 5 years of progressively responsible leadership experience, including operations supervisor experience, in the healthcare or medical services industry.
• Excellent analytical and organizational skills.
• Excellent leadership and management skills.
• Excellent written and oral communication skills, including negotiation skills.
• Interpersonal skills to interact effectively with hospital staff, medical staff, patients, government and other external agencies, and the general public in sensitive, delicate, or complex situations.
• Ability to make effective presentations to varied internal and external audiences.
• Problem-solving skills to prioritize assignments and make decisions in the best interests of the company and patient care.
• Ability to thrive in a fast-paced environment.
• Ability to travel moderately to extensively by air and land to client locations and corporate headquarters.
• Ability to sit for long periods; this activity is required more than 66% of the time (2.6+ hours per day).

Nice To Haves

• Master’s degree in business administration, healthcare administration, or a related field.
• Obstetrical experience and/or physician practice management experience.
• Strong computer skills in Word, Excel, and PowerPoint.
• Understanding of medical terminology.
• Knowledge of relevant state and federal healthcare regulations.

Responsibilities

• Build, develop, and manage operational relationships that support the goals of OBHG, partner hospitals, and community physician practices.
• Support successful and timely implementation of new OBHG programs with the customer onboarding team.
• Establish or confirm hospital partner goals and performance objectives for assigned programs, in coordination with clinician leadership and hospital partners, and ensure OBHG demonstrates performance against them.
• Coordinate support services and management resources to meet performance objectives, including regular hospital touchpoints, quarterly Executive Business Reviews, annual onsite business reviews, and scheduled meetings with matrix teams.
• Oversee hospital contracts, including fee structure, and lead contract renewal negotiations in conjunction with corporate objectives.
• Join onsite OBHG clinician interviews when needed.
• Assist with OBED setup, policy recommendations, compliance recommendations, and related matters.
• Support clinical and hospital policies with the Market Medical Director and/or Site Director.
• Support relationships with community physicians, including OSA meetings with the Market Medical Director and/or Site Directors.
• Facilitate responses to OSA billing questions from hospitals and community physicians and assist with questions or concerns about OBHG invoices.
• Collaborate with the customer onboarding team on the development, implementation, and oversight of new programs or projects related to strategic initiatives and hospital partner goals.
• Promote OBHG’s value proposition with hospital C-suite leaders, nursing leadership, and other influential stakeholders.
• Identify opportunities to improve hospital partner operations or business development; create or review proposals for new and expanded business, including financial pro formas.
• Understand financial and operational impacts of program changes and pricing, and assist with financial reviews of programs, including professional and facility fees.
• Prepare for and conduct quarterly Executive Business Reviews with hospital leadership at each site.
• Lead solution development to address hospital needs while coordinating involvement of appropriate internal personnel.
• Identify or support business development opportunities and strategic initiatives to grow the women’s line, including OSA and MFM coverage opportunities.
• Coordinate with OBHG and hospital marketing departments on press releases and marketing materials.
• Engage community physicians to ensure awareness of programs and services, involving local Site Directors and the Market Medical Director when available.
• Evaluate operational issues and healthcare delivery trends, and share findings with the Vice President of Operations and/or Market Medical Director.
• Participate in or lead special projects and other assigned administrative responsibilities.
• Work with the Business Development and Sales team to pursue new business in the assigned geographic area or as directed.
• Direct or participate in internal committees, task forces, and affiliated organizations as requested.
• Communicate regularly with the Vice President of Operations about operational issues that may damage relationships in the assigned area.
• Represent the organization to external organizations as required.
• Demonstrate safe work practices, follow safety rules, help prevent unsafe conditions and behaviors, and participate in organizational and departmental safety programs.

Benefits

• Paid time off and holidays.
• Medical, dental, and vision insurance.
• Health Savings Account with employer contribution or Flexible Spending Account options.
• Employer-paid basic life and AD&D insurance.
• Employer-paid short- and long-term disability, with an optional short-term disability buy-up plan.
• Paid parental leave.
• 401(k) savings plan with match.
• Legal plan and identity theft services.
• Mental health support and resources.
• Eligible incentive plans.
• Professional development support and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director