Director of Operations

KabaFusion • Oklahoma City, OK

56d

About The Position

The Director of Operations oversees all aspects of a location’s operations, including pharmacy, nursing, business development, intake, and revenue management. The role works daily with subordinate managers and corporate executive staff to support productivity, profitability, stability, and desired outcomes for patients, referral sources, and payors. It provides leadership to staff while supporting corporate goals and directives, and may include responsibility for operating budgets, revenue, and purchasing. The Director ensures location goals align with the organization’s broader mission, vision, and strategies.

Requirements

• Bachelor of Science in Pharmacy from an accredited college of pharmacy.
• Currently licensed as a registered pharmacist in the state of employment.
• Home infusion experience is required.
• Advanced leadership skills.
• Advanced written and oral communication skills.
• Advanced knowledge of Microsoft Word, Excel, and PowerPoint.
• Advanced understanding of applicable local, state, and federal regulations and guidelines.
• Ability to make strategic, operational, and administrative decisions in response to changing conditions and circumstances.
• Ability to be innovative and flexible.
• Ability to plan and problem-solve.
• Good organizational and time-management skills.
• Excellent organizational, interpersonal, and critical-thinking skills.
• Consider the effects of words and actions on others.
• Use listening skills that demonstrate understanding and support accurate interpretation of others’ concerns, motivations, and feelings.
• Work toward resolution of interpersonal conflicts.
• Recognize when others need information, assistance, or direction and consistently offer and provide help.

Nice To Haves

• Doctor of Pharmacy or Master of Science degree in Pharmacy.
• Five years of prior management experience.
• Experience with the accreditation process, quality/performance improvement, and developing, implementing, and executing policies and procedures.

Responsibilities

• Establish and implement short- and long-range departmental goals, objectives, policies, and operating procedures, and direct support functions.
• Review monthly Profit and Loss data with subordinate managers and account executives, formulate performance improvement plans, establish and monitor goals, and adjust plans when goals are not met.
• Work with Corporate Sales and Corporate Development to develop and implement business strategy.
• Facilitate location employees’ needs to support patient care and monitoring, including order generation, compounding, picking, packing, and shipping.
• Oversee or delegate daily business operations, including local human resources and business issues.
• Hire, coach, appraise, and discipline subordinate staff.
• Supervise subordinate staff and provide direction and guidance on work assignments.
• Ensure timely and accurate completion of tasks.
• Oversee location operations to ensure adherence to regulatory requirements, operational policies, and procedures.
• Ensure courteous and efficient service for patients and referral sources.
• Ensure proper procedures are followed for telephone orders from patients and referral sources.
• Coordinate office-based Performance Improvement activities and process Incident Reports and their distribution.
• Perform other related duties as directed by the supervisor and other duties as assigned.

Benefits

• Competitive compensation.
• Benefits begin on the first day of employment.
• 401(k) with a 4% match and no waiting or vesting period.
• PTO, floating holidays, and paid holidays.
• Company-paid life insurance and short-term disability.
• Employee Assistance programs for mental health and wellness.
• Learning and Development Programs.
• Discounts on travel, cell phones, clothing, and more.
• Employee referral program.

What This Job Offers

• Job Type: Full-time
• Career Level: Director