Director Of Operations

Safehouse Security Solutions & Transport•Los Angeles, CA

19d•$80,000 - $85,000•Hybrid

About The Position

Safehouse Security Solutions is seeking a Director of Operations to run day-to-day operations for a security and protection firm serving high-profile clients. The role leads operations and security staff and partners with other departments to improve operations, anticipate issues, and prevent problems. The position is based near Studio City and requires the candidate to be local to Los Angeles. The schedule is in-office Monday through Thursday and remote on Friday, with stated daily hours. The Director is also on call on weekends on a rotating basis with the Operations Team, may need to provide coverage at job sites or assist with executive protection assignments, and must attend required events and special projects. Starting salary is approximately $80,000–$85,000, depending on experience, performance, and tenure.

Requirements

Proven experience in an operations or security leadership role (Director, Senior Manager, or equivalent).
Experience working discreetly with high-net-worth clients.
High school diploma or equivalent required.
Must agree to a background check and drug test.
Must be located near Studio City and local to Los Angeles.

Nice To Haves

A degree in Business, Criminal Justice, Security Management, or a related field is preferred.

Responsibilities

Oversee daily operations, including workflow, shift scheduling, and task assignments for operations and security staff, and provide on-site support when staffing gaps occur.
Supervise account managers and cross-functional teams, providing continuous coaching and performance feedback, including guidance on appearance and conduct.
Collaborate with department heads to set goals, improve performance, and increase operational efficiency.
Train new hires and provide ongoing staff training on procedures, safety, and security protocols.
Support staff management, including hiring, terminations, and disciplinary actions.
Develop, update, and enforce company policies and standard operating procedures, and evaluate and improve business procedures to align with organizational objectives.
Ensure compliance with legal and regulatory requirements.
Monitor KPIs and analyze metrics to support informed decision-making.
Drive cost-efficiency through strategic resource planning and coordinate with accounting on expense tracking and vendor invoice processing.
Manage relationships with external partners and vendors.
Attend client meetings and site walkthroughs, oversee customer support processes to improve satisfaction, and pursue new client acquisition opportunities.
Manage international job requests from initiation to completion.
Be on call on weekends on a rotating basis with the Operations Team.
Support coverage needs at job sites and/or assist with executive protection assignments as needed.
Attend required events, including special projects.