Director of Operations

PROTECH MEDICAL LLC•Columbia, TN

9h•$65,000 - $100,000•Onsite

About The Position

The General Manager of RM Speech is responsible for overseeing day-to-day operations while driving organizational growth, expanding market presence, and improving overall profitability. This role provides strategic leadership across administrative, operational, engineering, compliance, and employee management functions, ensuring regulatory compliance, operational efficiency, and high standards of service delivery.

Requirements

Minimum of 2 years of operations and employee management experience
Bachelor’s degree in Computer Science or related field required
Ability to work independently with minimal supervision
Strong communication, presentation, and interpersonal skills
Demonstrated leadership ability with executive presence
Strong analytical, problem-solving, and decision-making skills
Willingness to work a flexible schedule and travel up to 25%
Must carry personal liability insurance with a minimum limit of $100,000
Proficiency with organizational software systems; strong computer skills
High attention to detail and ability to manage multiple priorities
Customer-focused mindset and passion for helping others
Ability to stand for extended periods and perform verbal communication
Occasional bending, stooping, kneeling, crouching, and lifting up to 50 lbs
Ability to use tools and equipment as needed (e.g., drills, hand tools)
Visual acuity including distance vision, depth perception, and focus adjustment

Nice To Haves

Master’s degree in Computer Science, Artificial Intelligence, or related field preferred
Experience with Apple and Microsoft platforms preferred

Responsibilities

Maintain regular, reliable, and predictable on-site attendance
Adhere to all company policies, procedures, and patient care protocols
Ensure compliance with all applicable federal, state, and professional regulations
Maintain required accreditations, certifications, and licensure
Uphold and enforce company standards, policies, and procedures across all departments
Maintain and expand working knowledge of AAC products, funding guidelines, and payer requirements
Support and participate in financially responsible business decision-making
Collaborate with clinical and executive leadership to grow market share and revenue
Travel as needed for training, business development, and organizational expansion
Oversee facility operations, including maintenance, security, supplies, technology services, and overall workplace environment
Monitor repair and support services, including ticketing, tracking, and resolution
Develop and implement standardized operating procedures for support and repair functions
Ensure accurate management of device manuals and technical documentation
Provide direct leadership, supervision, and accountability for assigned staff
Monitor daily workflows, performance goals, and operational responsibilities
Develop, revise, and implement employee procedures and protocols
Optimize staffing logistics to improve productivity and control overtime
Identify and coordinate ongoing employee training and development
Review and approve employee timecards and attendance records
Conduct performance evaluations, annual competencies, and corrective action plans
Partner with Human Resources to recruit, interview, hire, and onboard employees
Support staff responsible for maintaining FDA certification and regulatory compliance
Maintain strong working relationships with dealer and referral networks
Generate and return retail and dealer quotes within one (1) business day of receipt
Maintain and update dealer records and contact information
Receive, process, and manage equipment orders and referrals
Maintain accurate and up-to-date records within Zoho and Brightree systems
Create patient accounts, verify insurance, obtain authorizations, and document notes
Manage full order lifecycle from intake through fulfillment, including document management and client communication
Ensure patients progress through funding and approval stages in accordance with payer guidelines (e.g., Medicare NCD/LCD requirements)
Provide leadership for engineering initiatives to ensure efficiency and regulatory compliance
Oversee medical device design, development, prototyping, testing, and refinement
Ensure compliance with applicable medical device regulations and standards
Collaborate cross-functionally with quality assurance, regulatory, and manufacturing teams
Identify and mitigate risks related to product development and manufacturing
Implement and maintain quality assurance systems
Monitor technological advancements and integrate innovative solutions where appropriate