Director of Operations
About The Position
Join our leadership team as the Director of Operations, overseeing the Rooms Division (Guest Services and Housekeeping), spa, and IT. This is a key role to ensure an exceptional guest experience and uphold luxury brand standards such as Preferred Hotels & Resorts and AAA. As a key partner to the Managing Director, you’ll help drive financial performance through revenue growth, labor and expense management, and operational excellence. You’ll provide coaching and support to department leaders, fostering engaged teams and high service standards. This position serves as the go-to resource for non-food and beverage hotel operations and collaborates closely with Sales, Catering, Accounting/HR, and shared services. Ideal candidates bring a luxury operations background with strong leadership, professionalism, sound judgment, and the ability to thrive in a fast-paced, guest-focused environment. All employees of The Alfond Inn are subject to a background check.
Requirements
- Minimum of 5 years of rooms leadership experience in both front office and housekeeping
- Experience in AAA Four Diamond and/or Forbes Four Star + Independent Properties
- Luxury operations background
- Strong leadership
- Professionalism
- Sound judgment
- Ability to thrive in a fast-paced, guest-focused environment
Nice To Haves
- Spa awareness
- IT awareness
- Property operations awareness
- College degree or equivalent preferred
Responsibilities
- Overseeing the Rooms Division (Guest Services and Housekeeping), spa, and IT.
- Ensuring an exceptional guest experience and upholding luxury brand standards.
- Driving financial performance through revenue growth, labor and expense management, and operational excellence.
- Providing coaching and support to department leaders, fostering engaged teams and high service standards.
- Serving as the go-to resource for non-food and beverage hotel operations.
- Collaborating closely with Sales, Catering, Accounting/HR, and shared services.
Benefits
- Contribute up to 80% toward individual health plans
- Affordable dental and vision insurance
- FSA and HSA options
- 401K plan
- Discretionary yearly match for 401K
- Paid group term life insurance for select positions
- 50% shared cost short-term disability
- Option to purchase additional employee paid life insurance
- Robust PTO plan
- 7 paid holidays
- Earned wage access program
- Employee Assistance Program (EAP)
- Sober support network
- Recovery-friendly workplace
- Exclusive hotel travel discounts
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
