Director of Operations

G10 Inc • Delavan, WI

9h • Onsite

About The Position

The Director of Operations will oversee the day-to-day activities of the current Geneva10 Fulfillment locations within the company, ensuring that the organization is managed and performing efficiently and effectively, following 5S and safety standards. This role involves training and managing Warehouse Managers, establishing performance metrics, analyzing business procedures, and implementing policies to improve operations. The Director will also oversee manufacturing, purchasing, and sales departments, manage budgets, enhance customer service, and lead coordination efforts across various divisions to ensure a smoother workflow and cost-effective processes. Additionally, the role requires projecting a positive image of the organization and participating in the hiring and training of departmental managers.

Requirements

• Bachelors degree in business administration or related field, required.
• Extensive and diversified background with at least 10 years of related experience.
• Must be able to travel 50% of the time.
• Must be able to lift 50 pounds at a time.
• Bending, standing, lifting.
• Must be able to work in noisy environments and maneuver the facilities.
• Thorough understanding of practices, theories, and policies involved in business and finance.
• Superior verbal and written communication and interpersonal skills.
• Superior managerial and diplomacy skills.
• Extremely proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Excellent analytical, decision-making, and problem-solving skills.

Responsibilities

• Trains and manages Warehouse Managers in all current and upcoming locations.
• Provides constructive and timely performance evaluations.
• Establishes quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
• Reviews, analyzes, and evaluates business procedures.
• Implements policies and procedures that will improve day-to-day operations.
• Ensures work environments are adequate and safe.
• Oversees manufacturing, purchasing, and sales departments, ensuring each is reaching goals set by departmental and company leadership.
• Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and cost of sales in each division to achieve financial objectives.
• Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale.
• Improves customer service and satisfaction through policy and procedural changes.
• Oversee the Account Manager services to ensure efficient and steady operations between account clients and warehouse operations.
• Leads coordination and integration of efforts among operations, engineering, technology, and customer service divisions to produce smoother workflow and more cost-effective business processes.
• Projects a positive image of the organization to employees, customers, industry, and community.
• Performs other related duties as assigned.
• Participates in the hiring and training of departmental managers.
• Organizes and oversees the work and schedules of departmental managers.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees as needed and in accordance with company policy.
• Any other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Director