Director of Operations | Full Time | Palm Springs Convention Center

Oak View Group•Palm Springs, CA

1d•Onsite

About The Position

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. The Director of Operations for hospitality is responsible for the strategic leadership and operational oversight of all hospitality functions within the venue, including concessions, premium services, catering, banquet operations, bars, and special events. This role is accountable for delivering exceptional guest experiences, achieving financial objectives, developing high-performing teams, and ensuring operational excellence across all hospitality offerings. The Director of Operations serves as a key member of the venue leadership team and collaborates closely with culinary, sales, event management, and venue operations departments to execute world-class events while maintaining the highest standards of service, safety, and profitability.

Requirements

5-7 years of progressive hospitality or food and beverage management experience.
2-3 years of senior leadership experience in a convention center, arena, stadium, performing arts center, hotel, resort, or large-scale hospitality environment.
Proven experience managing high-volume food and beverage operations.
Strong financial acumen with experience managing budgets, forecasting, and P&L accountability.
Demonstrated success leading large teams in a dynamic, event-driven environment.
Knowledge of food safety, labor management, inventory controls, and hospitality best practices.
Proficiency with Microsoft Office and hospitality management systems.
Ability to stand and walk for extended periods throughout the venue.
Ability to work nights, weekends, holidays, and extended hours based on event schedules.
Ability to navigate all areas of the venue, including kitchens, loading docks, storage areas, and event spaces.
Ability to occasionally lift and carry heavy objects.

Nice To Haves

Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.

Responsibilities

Direct and oversee all hospitality operations, including concessions, catering, banquets, and bars.
Ensure seamless execution of events ranging from conventions, trade shows, and community gatherings.
Develop and implement operational strategies that enhance guest satisfaction and drive revenue growth.
Monitor service standards and continuously identify opportunities for improvement.
Ensure compliance with all company policies, health regulations, food safety standards, and alcohol service requirements.
Assist General Manager with annual operating budgets and financial forecasts.
Analyze financial performance, labor costs, inventory controls, and operational efficiencies.
Drive revenue growth through strategic initiatives, menu development, premium offerings, and enhanced guest experiences.
Review and manage P&L performance to achieve profitability goals.
Implement cost-control measures while maintaining service quality.
Recruit, hire, train, develop, and retain management and hourly team members.
Provide leadership and mentorship to department managers, supervisors, and frontline staff.
Establish performance expectations and conduct performance evaluations.
Foster a positive, inclusive, and guest-focused culture.
Tour available spaces to prospective clients and actively sell venue locations.
Serves as primary group and convention contact once the contract is signed; approves any inventory or other changes, responds to questions or concerns in a timely manner.
Partner with Human Resources to support employee engagement, succession planning, and workforce development initiatives.
Collaborate with event managers, venue leadership, culinary teams, and clients to ensure successful event execution.
Participate in event planning meetings and operational reviews.
Responsible for negotiating, authoring, and submitting finalized diagrams and BEOs to Client and Internal Staff.
Address or coordinate all Catering requirements and requests in a timely and helpful manner.
Maintain accurate records for all Catering sales activities in conjunction with OVG policies and procedures.
Communicate daily with Food & Beverage Manager, culinary staff, catering staff, and Operations Staff about the needs of our guests and their expectations.
Ensure all hospitality services are delivered according to contractual obligations and client expectations.
Assist with follow-up of guests’ experience at the venue, ensuring that all issues have been addressed.
Develop client relationships and enhance existing relationships to maintain renewal business.
Assists with oversight of accounts receivable in conjunction with assigned events.
Maintain compliance with federal, state, and local regulations.
Ensure proper food handling, sanitation, workplace safety, and responsible alcohol service practices.
Lead emergency response procedures and incident management when necessary.
Promote a culture of safety throughout all hospitality operations.