Director of Operations
About The Position
As the Director of Operations, you will lead the people, systems, and day-to-day execution that drive TRS-RenTelco's operational success. Overseeing a $600M inventory, you will be responsible for lab operations, quality systems, logistics, customer support, and inventory management while ensuring customers receive high-quality equipment, support, and services. In this role, you'll build and develop high-performing teams, establish accountability, and drive operational excellence across the business. Working closely with cross-functional partners, you will strengthen execution, improve customer outcomes, maintain compliance with industry quality standards, and deliver results that support both customer satisfaction and financial performance.
Requirements
- 10+ years operations leadership experience in technical, industrial, or equipment-based business
- Strong background in quality systems (ISO 9001, ISO/IEC 17025 preferred)
- Experience managing labs, repair operations, or technical service environments
- Experience leading an organization of 50+ employees including multiple layers of leadership
- Proven ability to scale operations and drive measurable performance improvement
- Strong financial and operational analytics capability
Responsibilities
- Lead a team of 6+ direct reports and an organization of approximately 80+ employees across lab operations, customer support, logistics, inventory management, and technical service functions.
- Lead and develop lab managers, operations managers, and cross-functional teams.
- Build bench strength and address hiring challenges in technical roles.
- Establish clear performance expectations and accountability.
- Own daily operations across facilities, calibration labs, repair, customer support, shipping/receiving, and the management of a $600M inventory.
- Leads revenue generating initiatives such as the Keysight Asset Management program, Hioki and Exfo calibration support programs.
- Drive cycle time reduction, throughput improvement, and asset utilization.
- Ensure alignment between operations, sales, and product management to support revenue growth.
- Ensure equipment quality, order accuracy, and on-time delivery meet customer expectations.
- Address systemic issues in shipping, configuration accuracy, and field performance.
- Partner with Sales to reduce friction in quoting, fulfillment, and service delivery.
- Optimize inventory readiness by balancing equipment availability while managing equipment maintenance expenses under budget.
- Ensure calibration and repair capacity supports demand without bottlenecks.
- Partner with product management on capital allocation and asset strategy.
- Maintain and improve the Quality Management System aligned to ISO 9001 and ISO/IEC 17025 standards.
- Ensure calibration, repair, and operational processes meet internal and external standards.
- Act as final escalation point for quality decisions, overruling when necessary to protect integrity and customer outcomes.
- Own operating cost structure including labor, freight, equipment repair, replacement parts and accessories as well as facility related expenses.
- Improve margins through process efficiency, vendor optimization, and asset lifecycle management.
- Support revenue growth by improving availability and readiness of high-demand equipment.
- Identify and execute adjacency revenue opportunities that leverage our technical and logistics expertise (asset management, OEM service center).
- Identify and eliminate operational bottlenecks.
- Implement data-driven process improvements across lab, logistics, and order fulfillment.
- Leverage automation, AI, and system integration to reduce manual work and errors.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
