Director of Operations
About The Position
The Director of Operations is responsible for operational performance and implementation of policies, programs, and systems across substance abuse and mental health treatment facilities. The role focuses on service excellence, regulatory compliance, fiscal accountability, employee engagement, operational efficiency, and patient experience. The Director works with clinical, administrative, and corporate leadership to support high-quality, evidence-based behavioral health care. The position provides day-to-day oversight of inpatient detox, residential, and support services; leads strategic planning and compliance efforts; and oversees facility staff, quality improvement, financial and resource management, and patient and community engagement.
Requirements
- Minimum 3 years of progressive leadership in a behavioral health, substance abuse, or healthcare setting.
- In-depth understanding of behavioral health regulations and operational requirements.
- Demonstrated success managing multidisciplinary teams.
- Financial proficiency in budget management.
Nice To Haves
- Experience with Joint Commission, CARF, and state and federal regulatory bodies.
- Familiarity with state-specific health department regulations, such as DCF in Florida.
- Experience with EMR and CRM software.
Responsibilities
- Direct day-to-day operations across inpatient detox, residential, and support services.
- Collaborate with Clinical, Nursing, Admissions, HR, and Compliance to align services.
- Develop and implement operational policies and procedures to optimize performance and safety.
- Manage facility licensing and accreditation processes, including Joint Commission, CARF, DCF, and SAMHSA.
- Manage overall patient census.
- Assist in developing and executing short- and long-term strategic plans.
- Identify opportunities for program enhancements and contribute to organizational planning and decision-making.
- Ensure compliance with federal, state, and local behavioral health regulations, including HIPAA, OSHA, DOH, Joint Commission, CARF, and DEA requirements.
- Lead internal audits and prepare for licensing inspections and third-party reviews.
- Manage Life Safety, Emergency Management, and Environment of Care.
- Provide overall leadership and direction for facility staff, including supervising, mentoring, and developing department managers and administrative leadership.
- Support staff development through coaching, training, and performance management.
- Foster a work culture that prioritizes ethics, accountability, and inclusivity.
- Apply best practices in recruiting and hiring, and monitor new-hire onboarding progress.
- Ensure training and corrective actions are conducted consistently, documented thoroughly, and submitted to Human Resources in a timely manner.
- Oversee quality assurance initiatives, incident tracking, and risk management.
- Track KPIs related to census, admissions, patient outcomes, and utilization review, and use data to drive continuous improvement.
- Collaborate with Corporate leadership on departmental budgets, forecasts, and cost-containment strategies.
- Ensure responsible use of resources and procurement of operational needs.
- Collaborate with Finance to monitor billing, the Utilization Review department, and financial performance.
- Manage payroll budgets.
- Promote a patient-centered approach throughout service delivery.
- Collaborate with the business development department on referral management.
- Supervise Patient Care Specialists and oversee discharge planning.
- Maintain company hospitality standards and practices.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
