Director of Operations - (Residential Multi-Family Property Management)

Pratum Companies•Philadelphia, PA

3d•Onsite

About The Position

The Director of Operations is responsible for managing operations and maximizing the financial value of a diverse, multi-site residential portfolio of affordable (LIHTC, HUD Section 8, etc.) apartment communities. This role will manage a portfolio of properties in the Northeastern Region of the US (PA, MD, NJ, NY, etc.) and is anticipated to be based in Philadelphia, PA. Routine daily/weekly travel to multi-family apartment communities within the portfolio will be required. The Director of Operations leads on-site staff to ensure a sufficient flow of revenue by maintaining a high percentage of apartment unit occupancy, adherence to property standards (including unit turns and routine maintenance, grounds at a functional and high aesthetic level), owner and resident satisfaction, and controlling expenses. This role is not a work-from-home position and requires the selected individual to be based in the Philadelphia, PA metro region, preferably nearby the properties within the Director’s portfolio. Regular travel to be on-site daily in support of properties in this region is a requirement.

Requirements

Minimum 5+ years of experience in affordable LIHTC & HUD Project Based Section 8 multi-family affordable housing property management.
Successful experience with certifications, recertifications, REAC/NSPIRE inspections, and MORs is required.
Must have successful experience managing a large portfolio as a Regional Property Manager, Senior Regional Property Manager, or higher and have the ability to successfully lead and manage supervisors who manage other team members.
Working knowledge of all aspects of property management, accounting, inspections, collections, evictions, marketing, etc.
Willing to travel extensively to be on-site at properties within the RPM's assigned portfolio. Travel is typically daily but, often multi-day to properties within the region.
Computer skills – Must have strong experience with Yardi and Microsoft Office Suite (Outlook, Word, Excel, Teams, etc.)
Understanding of financials, budgets, regulations, all applicable affordable programs, local and state statutes.
Superb organizational, e-mail communications, and time-management skills, and able to successfully multi-task and prioritize.
Customer service - common courtesy and good communication skills with residents, clients, employees, and other individuals at all levels.
Works well with minimal supervision and direction.
Strong leadership, management, and supervisory skills.
Ability to train and evaluate others, and develop skills and effectively manage performance.
Strong resident relations skills, and a role model in conflict resolution and customer satisfaction.
Must have a valid, unrestricted driver's license and reliable transportation to provide effective coverage and oversight for assigned community portfolio.
Exceptionally strong English communication skills.
Ability to read, analyze and interpret the most complex documents.
Ability to respond effectively to most sensitive inquiries or complaints verbally in-person and by phone as well as written in e-mail and more formal communication methods.
Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, clients, prospective clients, residents and/or boards of directors.
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of budgeting, mathematical risk analysis, and bidding and reviewing programs.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Must be able to apply mathematical skills to create, adjust, manage, and operate within budgetary guidelines.
Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
Ability to deal with nonverbal symbolism in its most difficult phases.
Ability to deal with a variety of abstract and concrete variables.
Ability to apply prior knowledge and capabilities to new or unfamiliar situations in order to drive appropriate business outcomes.

Nice To Haves

College degree preferred, but not required.
CPM/HCCP/COS/certification or equivalent strongly preferred.

Responsibilities

Responsible for the overall operations of assigned properties
Review monthly financial reports, prepare owner reports and attend asset management meetings
Answer questions from owner, government agencies, financial institutions, auditors, accounting, staff, etc.
Hire, oversee and evaluate staff, approve raises, counsel and administer personnel decisions
Monitor compliance with federal, state and local regulations as well as Company policies and procedures, etc.
Review leases, rules and regulations, contracts, licenses.
Review rent schedules, personnel files and resident files.
Review Delinquency Report, bank deposits, equipment inventory, inspections, etc.
Inspect site and implement standards.
Supervise, train and conduct staff meetings with Regional Property Manager(s), Community Managers and other team members.
Enforce safety standards and training for staff.
Follow up as needed on all aspects of property management.
Prepare and implement budget.
Negotiate contracts on behalf of the property(ies)/company subject to approvals.
Prepare for regulatory agency inspections.
Any other tasks, duties, projects, and responsibilities as assigned by management.