Director of Operations
About The Position
As Director of Operations, you will serve as a key operational leader responsible for managing and improving the company’s day-to-day operations during a period of rapid growth and increasing organizational complexity. Reporting directly to the COO, you’ll work across teams to improve coordination, drive accountability, and ensure operational processes run effectively across the business. This is a highly hands-on role focused on operational execution, process management, and cross-functional support. You’ll oversee critical operational functions spanning IT, Information Security, Customer Success, Technical Support, Marketing Operations, Facilities, and operational support related to legal and commercial processes. You’ll lead and support a growing operations team while helping establish the structure, workflows, and communication processes needed for teams to operate efficiently in a fast-moving environment. This is a high-visibility opportunity for an experienced operator who thrives in lean, high-growth environments and enjoys building scalable processes that directly impact company performance.
Requirements
- 7+ years of operations, business operations, revenue operations, or related operational leadership experience
- Prior experience managing teams and developing people leaders (this is not a first-time manager role)
- Strong operational leadership experience in high-growth or fast-paced environments
- Experience supporting or owning operational processes related to RevOps, Sales Ops, commercial operations and commercial contract reviews
- Proven ability to independently manage day-to-day operations while balancing strategic priorities
- Strong cross-functional leadership and stakeholder management skills
- Excellent organizational, analytical, and problem-solving capabilities
- Comfortable operating with ambiguity and building structure in evolving environments
- Strong attention to detail, follow-through, and operational judgment
- Experience leading operational improvements and scaling processes across teams
Nice To Haves
- Experience working in technology companies (preferably AI, AdTech, FinTech or data services), SaaS environments, or operationally complex businesses
- Experience working in lean organizations with broad ownership and hands-on responsibilities
- Exposure to customer operations, support, or service delivery processes
- Experience supporting operational scale and process improvement across growing teams
Responsibilities
- Partner closely with executive leadership to improve operational execution, accountability and organizational scale
- Oversee day-to-day business operations across multiple cross-functional areas including business operations, customer success, marketing, tech support, IT, InfoSec and facilities
- Build and improve scalable operational processes, workflows, and accountability systems across the organization
- Support operational coordination tied to contracts, legal processes, commercial operations, and cross-functional execution
- Lead, mentor, and develop a multidisciplinary global operations team, including managers and individual contributors
- Drive organizational prioritization and improve operational efficiency in a lean, fast-moving environment
- Partner with leadership to support aggressive company growth targets and evolving customer needs
- Use data and operational insights to identify opportunities, solve problems, and improve business performance
- Help establish clear operational structure and communication processes that enable teams to execute effectively in a fast-paced environment
Benefits
- annual bonus paid out quarterly
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
