Director of Operations
About The Position
The Director of Operations is responsible for ensuring that a clinic’s daily activities run smoothly by monitoring and correcting processes that enable the clinic and company to operate efficiently. The role provides day-to-day leadership and management aligned with the company’s mission and core values, and collaborates with leadership on growth strategies, compliance, quality assurance, and financial performance. The Director leads and motivates a high-performance clinical team, supports client care and stakeholder communication, and oversees training, documentation, safety, reporting, and adherence to policies and procedures.
Requirements
- Knowledge of accounting and finance.
- Knowledge of EMR/EHR systems and proper documentation.
- Strong planning skills.
- Leadership experience.
Nice To Haves
- Bachelor’s degree or higher is strongly preferred.
- Five or more years of experience in the behavioral health industry is preferred.
Responsibilities
- Provide day-to-day leadership and management that reflects the company’s mission and core values.
- Collaborate with leadership on developing, communicating, and implementing growth strategies and processes.
- Motivate and lead a high-performance clinical team.
- Act as the lead client-care officer through direct contact with clients and stakeholders.
- Ensure team members receive proper training.
- Verify adherence to timely documentation processes.
- Work with leadership to ensure compliance with accrediting and licensing bodies.
- Work with management to ensure company finances are in order, including approval of department expenses and budgets.
- Oversee the safety of employees and clients.
- Conduct facility tours as needed.
- Communicate with referral sources and families.
- Collaborate with leadership on compliance and quality assurance projects.
- Maintain weekly, monthly, and quarterly reports.
- Work with the clinical team to facilitate crisis intervention.
- Ensure adherence to medication policies and procedures.
- Work to reduce and minimize missed client services.
Benefits
- 21 paid days off: 15 days of PTO, which increases with tenure, plus 6 holidays.
- Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
- Medical, dental, vision, long-term disability, and life insurance.
- 401(k) with up to 6% employer match.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
