Director of Operations

Positions in our Dental Offices•Phoenix, AZ

About The Position

InterDent Service Corporation provides dental support and administrative services to more than 175 practices and over 400 dentists across eight states. Its practices include Gentle Dental® and Blue Oak Dental®, as well as Capitol Dental Care, a capitated, value-based care program in Oregon. The company’s vision is to provide exceptional, lifelong, integrated oral healthcare services, and its mission is to enhance patients’ lives by delivering accessible oral healthcare essential to overall health and well-being. The Director of Operations directs business operations across the Northern Phoenix, Arizona metro region, which includes 10 or more offices and is targeted for future growth and expansion. The role supports employee development and regional growth and profit objectives, customer service, hiring and coaching, and control of payroll, facility, and operating expenses. As the head of the region, the Director motivates, mentors, and guides Practice Managers and fosters a welcoming environment through service and care. The position is field-based and requires frequent travel among regional offices, with travel within the territory four to five days in the field. The Director drives operational, financial, and clinical performance across regional offices; oversees day-to-day operations and performance against goals for patient volume, revenue, profitability, and patient satisfaction; interprets KPI data and implements improvement strategies; and works with the executive team to align regional goals with organizational strategy. The role also leads, mentors, and develops regional directors and office leaders, provides coaching and professional development, and promotes accountability, collaboration, continuous improvement, communication, teamwork, and employee engagement and retention. The Director partners with clinical teams to uphold patient care, quality, and compliance standards. The position offers a base salary of $100,000–$115,000 plus a bonus plan.

Requirements

Bachelor’s degree.
At least five years of experience managing multiple practice or site locations, preferably seven or more locations.
Proven track record of year-over-year growth.
Proven track record of measurable, successful customer service initiatives.
Ability to forecast and analyze business trends to maximize territory performance and profitability.
Ability to create and maintain a budget.
Ability to travel within the territory; the role requires four to five days in the field.
Exemplary planning, organization, and communication skills.

Nice To Haves

Dental industry experience is highly preferred.

Responsibilities

Direct business operations across the Northern Phoenix, Arizona region, encompassing 10 or more offices.
Drive operational, financial, and clinical performance across regional dental offices.
Oversee day-to-day operations and ensure offices meet or exceed goals for patient volume, revenue, profitability, and patient satisfaction.
Analyze key performance indicator data and implement strategies to improve results.
Collaborate with the executive team to align regional goals with organizational vision and strategic initiatives.
Support employee development and regional growth and profit objectives.
Oversee customer service, hiring, coaching, and control of payroll, facility, and operating expenses.
Motivate, mentor, and guide Practice Managers and office leaders.
Provide coaching and professional development to support employee engagement and retention.
Promote accountability, collaboration, continuous improvement, transparent communication, teamwork, and alignment with company values.
Partner with clinical teams to maintain standards for patient care, quality, and compliance.
Travel frequently to offices throughout the region, including four to five days in the field.