DIRECTOR OPERATIONS- Campus Dining - Stephen F Austin State University- Nacogdoches, TX

Compass Group•Nacogdoches, TX

32d•Onsite

About The Position

Chartwells Higher Education is seeking a DIRECTOR of OPERATIONS on our food service team at Stephen F. Austin State University in Nacogdoches, TX. As the DIR OPS, you will help lead the food service operation and financial success for this high volume, multi-unit dining account, overseeing residential, retail dining and catering. You will provide planning and direction within your account to achieve operational and financial goals in a dynamic environment. You will also maintain strong client relationships and work to fulfill our mission to provide excellent service to our students and customers. Nacogdoches, celebrated as the oldest town in Texas, is rich in cultural vibrancy thanks to a deep historical legacy, a thriving arts scene, and community-driven festivals and traditions. Stop by the Nacogdoches Farmers Market for local produce, baked goods, and flavors unique to East Texas during market season. Whether you're craving down-home Texas comfort food, creative burgers, spicy Tex‑Mex, or international flair, Nacogdoches offers a little bit of everything—all infused with local charm and hospitality. Nacogdoches balances welcoming local charm with enough modern amenities—shops, restaurants, galleries, and lively downtown life included.

Requirements

Bachelor's degree and minimum of three (3) years of management experience in food service
Higher Education experience in board and retail operations is required
Is well-versed in all aspects of foodservice management with a proven track record of success
Has proven track record of leading a business and a team, strong customer service, and good business and financial acumen
Demonstrates strong initiative, critical thinking, ownership, communications (listening, written, and verbal), multi-tasking, prioritization, and organization skills
Champions the inclusion mindset, and is proactive, positive, professional, and resilient
Excellent computer skills and proficiency with Microsoft Office suite and POS software

Responsibilities

Helps lead, manage, and inspire a diverse team at a large account, with the goal of providing top-notch service to the client, students, and community
Drives and develops self and team at the account towards building strong relationships with the client(s) and achievement of key performance indicators (profitability, safety, employee engagement, etc.)
Share best practices, mitigate risks, champion diversity, and build community
Ensures decisions are weighed for risk/reward and short/long term implications while gathering input from the team and partners
Fosters a culture of transparency, understanding, education, safety, and accountability at the account
Supports functional areas of operation, including but not limited to safety, marketing, nutrition and culinary
Ensures adherence to local, state, federal and company policies, and conducts unit audits to ensure conformance for key areas (e.g. food storage, sanitation)
Champions development within the account; conducts performance evaluations, along with succession planning for the account; has full understanding of all roles within operation
Works with leadership to ensure accuracy for reporting, forecasting, and budgeting processes