Director of Operations

Barrett Distribution Center • Olive Branch, MS

6d • Onsite

About The Position

The Director of Operations, reporting to the Regional VP of Operations, provides strategic and operational leadership for assigned facilities. This role owns P&L, safety, and service performance across assigned sites, directly leading General Managers to drive consistent execution, continuous improvement, and cost-effective operations that support the organization's current and future growth. This position works on-site Monday through Friday, from 8am-5pm. The compensation range for this position is $210K-$225K/year, depending on experience.

Requirements

• Bachelor's degree in Business Administration, Supply Chain, Logistics, Engineering, or other industry-related field required
• A minimum of 8-10 years of progressive operations, supply chain, or logistics leadership experience required, including demonstrated success leading multi-site operations.
• Proven track record owning multi-site P&L in excess of $20M.
• Demonstrated experience establishing and managing KPIs and SLAs (e.g., OTIF, cost per unit, safety incident rate, labor productivity) across multiple locations.
• Proficient with all Microsoft applications; working knowledge of WMS, TMS, and ERP platforms required.
• Ability to read, write, and communicate effectively in English
• Strong executive presentation and communication skills, with the ability to represent facility and multi-site performance to senior leadership and customers.
• Must demonstrate a high level of interpersonal and communication skills with the ability to work well under pressure and problem solve across a variety of business processes.
• Proven experience engaging clients through professional investigative techniques to understand the client’s needs, discover new opportunities and overcome challenges.
• Able to balance competing priorities, complex situations, and tight deadlines.
• Strong emphasis on organizational skills and attention to detail.

Nice To Haves

• MBA preferred.
• Lean Six Sigma certification preferred.
• Experience in 3PL, large-scale fulfillment, or distribution strongly preferred.
• Previous experience with Synapse WMS preferred.
• Bilingual Spanish/English skills preferred.

Responsibilities

• Own strategic, operational, and full P&L accountability for assigned facilities, aligning site execution with company growth/service goals and delivering budget, cost, and margin targets with General Managers
• Lead, coach, and manage performance of General Managers, ensuring consistent execution of operational standards, safety programs, and company policy
• Establish and monitor KPIs/SLAs (OTIF, cost per unit, labor productivity, safety incident rate), reporting performance and improvement plans to the RVP of Operations
• Standardize processes, systems, and best practices across facilities to reduce variability and support scalable growth; champion WMS, TMS, and other operational technology for visibility and decision-making
• Serve as primary escalation point for client/operational issues, protecting customer relationships, and partner cross-functionally (Strategic Account Management, Business Process Optimization, Customer Service, Finance, HR) to align operations with account and organizational goals
• Own safety performance and culture, ensuring OSHA/MSDS compliance and adherence to Barrett's safety, security, and sanitation programs; lead Lean/Six Sigma continuous improvement initiatives
• Attract, develop, and retain high-performing facility leadership (building bench strength/succession plans); conduct regular site visits and operational reviews to close performance, safety, and compliance gaps
• Cascade communications between leadership and staff, champion the GGOB program (targets, results, mini games), represent multi-site performance to senior leadership/customers, and perform other related duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Director