Director of Operations

Renewal by Andersen of Boise•Meridian, ID

just now•$135,000 - $150,000•Onsite

About The Position

Renewal by Andersen is the full-service window replacement division of Andersen Corporation, a 115-year-old company and the most trusted family of window brands in America. We are the most awarded brand in the J.D. Power Windows and Patio Doors Satisfaction Study for the past five years. Our commitment to excellence has also earned us recognition as one of the Best Employers for Women in 2023 by Forbes and one of America’s Greatest Workplaces in 2023 by Newsweek. We are consistently growing due to expanding territories and continued demand for our products and services. At Renewal by Andersen, we build careers—not stopgaps. Our leaders thrive in a collaborative, supportive environment grounded in accountability, transparency, and continuous improvement. This is not a maintenance-mode operations role — this is a scale inflection opportunity. We are looking for a builder who knows how to turn fast growth into scalable, predictable operational performance. Lead and scale a multi-state operation generating $350M+ in annual revenue across Washington, Idaho, California, Oregon, and future expansion markets. Drive operational execution, profitability, workforce performance, customer experience, and scalable infrastructure across the business. Partner closely with executive leadership to help shape the future growth and operational strategy of the organization. Thrive in a high-accountability, low-bureaucracy environment focused on execution, ownership, and results. If you want comfort, excessive process, or corporate politics, this likely is not the role for you.

Requirements

7+ years of progressive operations leadership experience, preferably within home improvement, construction, field services, or related industries
4+ years of senior leadership experience leading large, multi-location teams and operations
Proven success scaling operations in high-growth, regional, or multi-state environments
Strong financial and operational business acumen with experience driving profitability, process improvement, and operational transformation
Experience leading organizational growth, workforce planning, and operational infrastructure development
Strong analytical, problem-solving, communication, and executive leadership skills
DOT, OSHA, EPA, and multi-state operational experience required
Bachelor’s degree required
Calm under pressure
Direct and solutions-oriented
Comfortable making hard decisions
Obsessed with operational performance and accountability
Energized by growth and scale
Comfortable challenging inefficiency and driving change
Motivated by ownership, autonomy, and impact

Nice To Haves

Acquisition integration, Lean / Six Sigma, or continuous improvement experience preferred

Responsibilities

Operational performance across multiple states and markets
Workforce planning and operational forecasting
Capacity management and installation execution
Margin improvement and operational efficiency
Customer satisfaction and service performance
Operational scalability and infrastructure development
Enterprise-wide operational visibility and accountability
Cross-functional execution between Operations, Sales, Marketing, HR, and Customer Experience
Lead Installation Operations
Lead Service Operations
Lead Logistics
Lead Permitting & Compliance
Lead Operational Support Functions
Lead Operational Leaders across multiple markets
Own the solution for operational performance misses
Architect aggressive and successful scaling of operations