Director of Operations
About The Position
The Director of Operations (DOO) works closely with the Chief Operations Officer (COO) to manage the daily internal administrative and support service areas of Johnson Health Center (JHC). The DOO also assists with developing and implementing new programs, sites, and services. The role provides oversight across JHC programs and designated sites, supervises associate directors, supports patient access and clinic productivity, and leads internal optimization efforts. It also coordinates with facilities, pharmacy, and other departments; contributes to grant development and construction or renovation projects; and helps ensure compliance with applicable federal and state requirements, including those for Federally Qualified Health Centers. The Director of Operations is a member of the Senior Leadership Team and serves as an operational liaison across departments. The role requires a personal and professional commitment to JHC’s mission and core values, respectful service to patients and staff, adherence to the Code of Conduct and OSHA standards, and regular attendance. The organization may modify or assign duties as operational needs change. The position is based at the legal address in Madison Heights, Virginia, in a fast-paced office setting, with frequent travel to other offices. Work includes regular computer use and physical activities such as sitting, speaking, bending, walking, standing, hearing, stooping, kneeling, repetitive motion, and occasionally lifting or exerting force up to 25 pounds, with frequent movement of objects. The position is described as low-risk under OSHA.
Requirements
- Certification in Health Care Management or a B.S. degree in Business Management.
- At least three years of administrative experience in a health or human service agency.
- Skill in planning, coordinating, and organizing efforts.
- Extensive interpersonal and communication skills and mature judgment.
- Operational knowledge of the inner workings of a Community Health Center as they apply to the Corporate Office and Centers.
- Working knowledge of the organization’s relationship with appropriate agencies and its affiliation with the Department of Health and Human Services.
- Physical ability to lift, carry, and handle equipment, supplies, and other program materials.
- Ability to follow supervisor instructions and maintain regular attendance.
Responsibilities
- Work with the COO to provide general oversight of operations across JHC programs and designated sites, including new access points.
- Collaborate with the COO and/or PCEO on administration of policies, plans, programs, and proposals supporting goals in the annual grant application and program expectations.
- Directly supervise and oversee the Associate Directors of Dental Operations, Pediatrics & OB/GYN Operations, and Family Medicine & Behavioral Health.
- Monitor patient wait times, appointment scheduling access, and patient feedback to help maintain adequate access to care at all facilities.
- Manage clinic schedules, analyze trends, and recommend schedule modifications to support patient access and productivity.
- Work with the Facilities Team to ensure JHC locations are safe, clean, and aesthetically pleasing, and participate in facilities project planning.
- Collaborate with the COO on major construction and renovation project management and liaise with external contractors alongside the Maintenance Supervisor.
- Lead internal optimization projects with COO guidance, assess struggling business areas, and recommend improvements and greater efficiency.
- Work with the COO to identify grant opportunities and prepare proposals supporting the agency’s strategic goals.
- Partner with Pharmacy leadership to evaluate operational workflows and identify improvements and opportunities to increase patient access to pharmacy services.
- Understand federal requirements for Federally Qualified Health Centers and ensure departmental adherence; maintain compliance with federal and state regulations and patient confidentiality.
- Serve on the Senior Leadership Team and participate in Executive Team activities as an ad-hoc member when needed.
- Serve as an operational liaison between departments to coordinate efficient workflows aligned with organizational goals and mission.
- Provide good internal and external customer service; follow supervisor instructions and maintain regular attendance.
- Follow the Corporate Compliance Manual’s Code of Conduct, demonstrate commitment to JHC’s mission and core values, and treat patients and staff with dignity and respect.
- Understand and follow OSHA standards and perform other duties as assigned or deemed necessary by the COO and/or PCEO.
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What This Job Offers
Job Type
Full-time
Career Level
Director
