Director of Operations - Newark, NJ

LAZ Parking•Newark, NJ

9h•Hybrid

About The Position

LAZ Parking is one of the largest and fastest growing parking companies in the country, operating hundreds of thousands of parking spaces. They describe themselves as a PEOPLE FIRST company with a mission to “create opportunities for our employees and value for our clients”. This role supports the General Manager with complete oversight for financials and operations of an assigned portfolio to ensure 24/7 professional parking management. The Director of Operations will support company-wide programs and initiatives and assist with the individual needs of their operational teams.

Requirements

Understanding of P&L's.
Ability to run monthly client reports.
Ability to manage the client-LAZ relationship.
Willingness to travel to different locations on a daily/weekly basis.
Bachelor's Degree or equivalent work experience.
3+ years of Multi-Unit Management Experience.
Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.
Parking management experience of multiple locations is required.
Ability to seek improvement and create an environment of idea sharing and creative problem solving.
Strong customer service skills and abilities.
Ability to be approachable and facilitate coaching conversations with employees and managers.
Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
Ability to encourage open expression of ideas and opinions.
Excellent teambuilding and interpersonal skills.
Ability to work independently and multi-task.
Ability to communicate professionally and effectively with all levels of the organization.
Ability to interpret policies, procedures, and standard business practices.
Demonstrates a sense of urgency and timeliness.

Responsibilities

Handle Management Account clients, developing client relationships and ensuring business retention.
Maximize revenue, managed expenses, and customer satisfaction by maintaining high service thresholds aligned with client expectations.
Assist the region with business development, proposal, presentation, and transitions for new locations.
Lead, direct, and develop a team of employees to accomplish goals, embodying LAZ Parking’s culture.
Identify high-potential employees to support organizational growth.
Plan and execute the opening of new locations within the assigned portfolio.
Prepare budgets and conduct monthly reviews of profit/loss by location.
Organize and narrate parking management skills for Facilities Managers and Assistant Managers.
Understand, implement, and deliver all requirements outlined in contractual agreements with clients.
Prepare daily, weekly, monthly, and annual financial and operational reports.
Manage, plan, schedule, train, and direct the activities of Facilities Managers and Assistant Managers, potentially complying with Collective Bargaining Agreements.
Serve as a liaison to parking patrons and various stakeholder groups.
Implement and complete other projects, programs, and initiatives.
Participate in labor contract management if applicable.
Review and edit proposed parking, maintenance, etc. agreements.
Communicate with local police departments and emergency management teams regarding operations.
Organize and manage the oversight of event operations.
Monitor, review, and analyze market rate structures.
Complete other projects, programs, and initiatives that may arise from assigned portfolio operation.
Perform additional related duties as assigned.