Director of Operations

American Exchange Group • New York, NY

13d • Onsite

About The Position

American Exchange Group is an industry leader in fashion accessory products and brand management. By facilitating distribution to major retailers internationally for their globally recognized brands, custom private label brands, and exclusive licensed brands—including footwear, tech wearables, watches, jewelry, handbags, fashion accessories, home, and beauty—American Exchange Group raises the bar by disrupting the status quo with value and quality, while staying at the forefront of trends.

Joining American Exchange Group means being part of a dynamic and diverse team where your contributions drive real impact—and where there’s always room to grow. If you're looking to be part of a company that blends heritage with hustle, we’re excited to meet you.

Visit our website at www.axnygroup.com
This role is 5 days a week onsite at our NYC Headquarters

The Director of Operations will lead end-to-end operations across a multi-brand, multi-entity wholesale fashion organization. This role oversees allocations, order management, logistics, EDI, ERP systems, and Procure-to-Pay (P2P) operations, ensuring seamless execution from purchase through delivery and payment.
This leader will drive operational excellence, retail compliance, and scalable process improvements across a fast-paced, high-volume environment.

Requirements

• 10–15+ years of operations experience in wholesale fashion/apparel/accessories
• Deep expertise in allocations, logistics, EDI, ERP systems, and P2P/AP processes
• Experience managing multi-brand, multi-entity organizations
• Strong understanding of retailer compliance and routing guides
• Proven success improving OTIF, reducing chargebacks, and optimizing workflows
• Advanced Excel and data analysis skills
• Strategic and hands-on leadership
• Data-driven and process-oriented
• Strong cross-functional collaboration
• Ability to scale operations in a high-volume environment

Nice To Haves

• Experience with major U.S. retailers and off-price channels (Walmart, Costco, TJX, etc.)
• Background in private label or licensed brands
• Experience in high-growth or scaling organizations
• International logistics and vendor management exposure

Responsibilities

• Oversee daily operations across allocations, order management, logistics, shipping, EDI, and P2P (procurement through payment)
• Ensure accurate, timely order fulfillment and vendor payment processes across all wholesale channels
• Standardize processes across multiple brands and entities
• Lead allocation strategy and inventory deployment across key accounts
• Partner with Sales and Planning to prioritize orders and manage the full order lifecycle (EDI through invoicing)
• Manage outbound logistics, routing, and carrier relationships
• Ensure compliance with retailer requirements and minimize chargebacks
• Oversee EDI transactions (850, 855, 856, 810) and resolve issues as needed
• Oversee procurement workflows including PO creation, approvals, and vendor coordination
• Ensure accurate invoice matching, discrepancy resolution, and timely vendor payments
• Maintain strong vendor relationships and onboarding processes
• Partner with Finance on AP, accruals, and month-end close
• Own ERP systems (A2000, M3, NetSuite, etc.) across operational and P2P workflows
• Drive system enhancements, automation, and data integrity across entities
• Establish KPIs (OTIF, fill rate, chargebacks, invoice cycle time) and lead continuous improvement initiatives
• Lead and develop teams across allocations, logistics, EDI, compliance, and AP/P2P
• Drive accountability, performance, and a culture of operational excellence

Benefits

• Comprehensive Health & Wellness Benefits, including medical, dental, vision, and supplemental insurance
• 401(k) Retirement Savings Plan with company match
• Generous Paid Time Off (PTO) and paid holidays
• Half Day Fridays with shortened hours during both Summer and Winter seasons
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Tax-free commuter benefits
• Exclusive employee merchandise discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed