Director of Operations

Team Builder Recruiting•Newport, PA

2d•$110,000 - $115,000•Onsite

About The Position

NewLight Health provides vitamins, supplements, education, and holistic health coaching designed to improve the quality of life for the people we serve. We've built an intentional, faith-based culture where learning, humility, compassion, professionalism, and servant leadership guide how we work together. We believe doing our best means keeping our commitments, serving others graciously, and growing a team that leads with both excellence and care. Lead strong teams, strengthen processes, and shape the operational foundation that will carry NewLight Health through its next stage of growth. Shape Our Growth: Play a foundational leadership role in building the teams and operational systems that will support our continued growth. Lead with Purpose: Develop people and strengthen performance in a faith-based environment centered on compassion, humility, and excellence. Make a Real Impact: Have a voice in our leadership team as you improve processes, create accountability, and help turn company goals into measurable results. Invest in People: Build relationships, coach leaders, and help our team members gain the clarity, training, and support they need to grow. Join a Thriving Company: Bring your leadership to a debt-free, year-round business that has experienced 10-15% annual growth and intentionally invests in its team.

Requirements

5+ years of progressive operations leadership experience
Experience leading multiple direct reports across cross-functional teams
Experience managing staffing, hiring, onboarding, and employee development
Experience documenting workflows, establishing KPIs and measurables, improving processes

Nice To Haves

Retail, e-commerce, CPG, supplements, or health and wellness experience preferred
Familiarity with EOS, Scorecards, and Rocks is a plus

Responsibilities

Lead our day-to-day operations, developing people and aligning teams around clear expectations, company goals, and measurable results.
Manage and hold direct reports accountable while fostering a culture of kindness, compassion, and excellence.
Own the design, implementation, and continuous improvement of our core operational processes, ensuring documentation using Scorecard Measurables.
Ensure our staffing, hiring, onboarding, and HR coordination keep pace with company growth and workforce needs.
Develop our team by making sure employees have the training, skills, and support they need to perform confidently and grow in their roles.
Conduct quarterly one-on-one conversations with direct reports to create clarity, encourage growth, and maintain accountability to individual and team Rocks and Measurables.
Measure operational effectiveness using Scorecard Measurables and strengthen systems and workflows based on results.
Build strong relationships across departments, bringing energy and alignment to our leadership team as we scale NewLight Health.