Director of Operations

City of New York•New York City, NY

11d

About The Position

The Director of Operations is responsible for overseeing the day-to-day operations of MOIA and ensuring that the agency operates efficiently, effectively, and in alignment with its priorities. Reporting to the Deputy Commissioner for Operations, the Director manages core operational functions including budgeting, procurement, contracts, and internal systems, while supporting cross-agency coordination and strategic initiatives. The role ensures that resources are allocated effectively, internal processes are clear and functional, and the agency is positioned to execute on its goals. Working across MOIA teams and with City partners, the Director of Operations plays a key role in strengthening internal systems, improving operational performance, and supporting the implementation of initiatives that serve immigrant New Yorkers.

Requirements

Bachelor's degree required.
5+ years of relevant experience in operations, administration, public service, or a related field.

Nice To Haves

The ideal candidate is an experienced operations leader with a strong track record of managing complex administrative and financial functions in government or a similar environment.
The successful candidate will be highly organized, detail-oriented, and able to manage multiple priorities while improving how work gets done across an organization.
They will be a strong problem solver and manager, with the ability to build systems, support staff, and ensure that agency priorities translate into effective execution.

Responsibilities

Oversee day-to-day operations, including budgeting, procurement, contracts, and administration.
Manage financial planning and resource allocation to support agency priorities.
Lead contract and procurement processes, ensuring compliance with City requirements.
Develop and improve internal systems, processes, and workflows to increase efficiency.
Support cross-agency coordination and operational alignment across teams.
Monitor operational performance and identify areas for improvement.
Support implementation of agency initiatives by ensuring operational readiness and coordination.
Oversee daily operations, including budget management, procurement, HR coordination, and administrative systems.
Ensure operational processes are clear, efficient, and aligned with agency needs.
Develop and implement improvements to internal systems and workflows.
Manage agency budget planning, tracking, and reporting.
Oversee contracts and procurement processes, ensuring compliance with City rules and timelines.
Support financial analysis and reporting to inform leadership decision-making.
Support implementation of agency priorities by aligning operations with policy and programmatic work.
Coordinate across teams to ensure initiatives are operationally supported and executed effectively.
Work with City agencies and partners to support cross-agency operational efforts.
Supervise operations staff, including contracts and administrative teams.
Provide guidance, oversight, and performance management.
Support staff development and strengthen operational capacity across the team.
Ensure compliance with City financial, procurement, and administrative requirements.
Monitor operational performance and track progress on key deliverables.
Identify and address operational risks or barriers to execution.
Support agency-wide priorities and emerging operational needs.
Undertake additional projects as needed to support MOIA’s work.