Director of Operations
About The Position
Southwind, a leading operator of 1-800-GOT-JUNK? and other premier home service brands, is seeking a high-caliber Director of Operations to lead our New York City territory. You will be the engine of the business—the bridge between high-level strategy and daily field execution. You aren't just managing a schedule; you are driving field excellence, coaching a massive frontline team, and ensuring our NYC operations run with "white-glove" precision. From hitting aggressive labor efficiency targets to maintaining a culture of safety and accountability, you will own the results of a world-class service operation.
Requirements
- Field Experience: Proven background in high-volume logistics, fleet management, construction, or residential/commercial service operations.
- Problem Solving: Ability to solve real-time logistical challenges in a fast-paced urban environment (routing, site access, and team coordination).
- Leadership: Proven ability to manage field crews, enforce safety standards, and drive performance. A "lead by example" mentality. You aren't afraid to get your hands dirty at the warehouse but can pivot instantly to a high-level strategy meeting with the GM.
- Process Mindset: You are systems-oriented and can enforce standard operating procedures to ensure service consistency and drive accountability through data-driven feedback.
- Communication: Strong ability to coordinate between field teams, dispatch, and customers.
- Must hold (or be able to obtain) a valid DOT medical certification and be comfortable with the physical nature of a field-based leadership role.
Responsibilities
- Team Leadership: Lead, manage, and coach a high-performing operations team. You’ll be responsible for the "Power 5" culture—ensuring every teammate is productive, safe, and aligned with our core values.
- Operational Execution: Oversee daily routing and job site management, solving real-time logistical challenges (loading docks, elevators, safety protocols).
- Financial & Data Integrity: Manage the "Scorecard & OKR" cycle. You’ll ensure job notes, revenue documentation, and labor inputs are 100% accurate, reducing billing disputes and maintaining a transparent pipeline.
- Quality & Safety: Champion a zero-compromise safety culture by enforcing strict DOT compliance and rigorous driving standards. You will ensure all equipment, trucks, and warehouse spaces remain in "tour-ready" condition.
- Consistent Customer Service: Guarantee a "white-glove" experience for every customer. You will lead the charge on service excellence, managing real-time escalations and coaching the team.
Benefits
- Competitive Compensation: Base pay with performance-based bonus structure that rewards operational excellence.
- Career Advancement: We are a growth-focused company with professional development and leadership training built into our DNA.
- Award-Winning Culture: Recognized as a "Best Places to Work" and "Fast 50 Company."
- Comprehensive Benefits: Including health, life, dental, and vision insurance.
- Future Security: 401k matching program and options for HSA/FSA, AD&D, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
Number of Employees
1-10 employees
