Director of Operations
About The Position
Ready to help steer the ship while keeping the party going? Welcome to Moxy Denver Cherry Creek, Cherry Creek's most fun hotel, where bold design, vibrant energy, and unforgettable experiences come together. We're looking for a Director of Operations, to help lead the hotel alongside our General Manager. This is a role for someone who thrives in a fast-paced, people-first environment and knows how to balance operational excellence with a sense of fun. If you're passionate about developing great teams, creating memorable guest experiences, and bringing a little Moxy Magic to everything you do, you'll fit right in. As Co-Captain, and part of the hotel's senior leadership team, you'll inspire an engaged team, champion a culture of creativity and accountability, and ensure every guest interaction reflects the playful, energetic spirit that makes Moxy anything but ordinary. You'll empower your team to think differently, solve challenges with confidence, and create moments that surprise and delight both guests and fellow associates. At Sage Hospitality Group, we don't just operate hotels, we create destinations, experiences, and careers that people are proud to be part of. We're looking for bold leaders who challenge the status quo, embrace new ideas, and inspire others to think differently. We believe our people are our greatest strength, and we're committed to investing in their growth, celebrating individuality, and creating opportunities to thrive. For more than 40 years, Sage has built some of the world's most inspiring hotels, restaurants, and experiences by doing things differently. That spirit comes to life through people who are curious, driven, community-minded, and passionate about making an impact. If you're ready to build exceptional teams, deliver unforgettable guest experiences, and create a little more Moxy Magic every day, you'll find your place here. Position will be open for a minimum of 60 days or until filled.
Requirements
- A four-year college degree or equivalent education/experience
- Two to five years of employment in a related position with this company or other organizations
- Requires advanced knowledge of the hospitality and business management fields.
- Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information.
- Requires studying, analyzing and interpreting complex activities or information in order to improve known practices or develop new approaches.
- Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction.
- Requires highly developed communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guests and/or corporate clients.
- Must have excellent speech and written skills in order to communicate with managers, guests and employees.
- Must have excellent literacy skills necessary for reports, policies and procedures.
- Must have vision ability in order to visually inspect hotel.
Responsibilities
- Serve as the operational leader during high-demand periods, special events, and emergency situations, making timely decisions that protect the guest experience and business continuity.
- Assume the responsibilities of the General Manager during his or her absence, providing leadership and ensuring uninterrupted operation of the property or portfolio.
- Partner with department leaders to establish measurable goals, maintain accountability, and foster a culture of continuous improvement, collaboration, and exceptional guest service.
- Conduct regular property inspections and operational reviews to ensure brand standards, cleanliness, maintenance, safety, and service expectations are consistently achieved.
- Manage the Human Resources in the group in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
- Implement company programs (company/franchise), develop local programs and procedures and manage the operations of the group, ensuring compliance with SOPs, safety regulations and all other federal, state and local laws and regulations to ensure optimal levels of quality service and customer satisfaction.
- Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
- Implement emergency organization procedures and training through the management of the Security staff to ensure appropriate protection for the hotel quests, staff and company asset.
- Execute and promote an accident prevention program to minimize liabilities and related expenses.
- Manage the maintenance/sanitation of the front and back of the house to protect the assets, comply with regulations and ensure quality service and customer satisfaction.
Benefits
- Eligible to participate in Sage bonus plan. Up to 35% of your salary.
- Unlimited paid time off
- Medical, dental, & vision insurance
- Health savings and flexible spending accounts
- Basic Life and AD&D insurance
- Company-paid short-term disability
- Paid FMLA leave for up to a period of 12 weeks
- Free On-Site Garage Parking
- Employee Assistance Program
- Great discounts on Marriott & Sage Hotels, Restaurants, and much more.
- Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
