Director of Operations Buildings + Places

AECOM•Burnaby, BC

31d•Hybrid

About The Position

AECOM Canada is seeking a Director of Operations for the Buildings & Places Business Line. Reporting directly to the Chief Operating Officer (“COO”) and partnering with the Regional Business Line Leader (“RBLL”) for Buildings & Places, the Director of Operations (“DOO”) is responsible for planning and directing operations for the Buildings & Places Business Line (“BL”) in Canada Region providing operational, project delivery, and technical leadership. The scope of this role includes business and organizational leadership, project management and delivery oversight, quality and technical excellence, client satisfaction, safety, resource allocation, and employee development and training. This is a replacement position and may be based in any of our offices across Canada. AECOM’s Buildings & Places team brings together a versatile and collaborative team of planning, design, and engineering professionals working to create livable, sustainable and equitable cities. Our extensive expertise covers urbanism and planning architecture and interiors, building and systems engineering, and cost and project management. Together with our clients, we are working to evolve and elevate the built environment across sectors including social infrastructure, transportation and civil infrastructure, technology and logistics, and commercial and corporate real estate, while focusing on solutions that promote long-term health and wellbeing for all.

Requirements

Bachelor's degree in Architecture, Interior Design, Building Engineering, Planning or related field and 12 years of relevant experience in the Design and Building industry, including 4 years of leadership experience.
Demonstrated equivalency of experience and/or education may be considered.

Nice To Haves

15 years of increased supervisory, management and operational/financial experience.
Industry related experience is essential.
Strongly preferred experience in the Design and Building industry including alternative contracting - integrated project delivery, P3, Alliance
Excellent supervisory and leadership skills, including strong interpersonal and communication skills.
Experience managing large teams of technical staff including management of leadership level staff.
Strong business acumen with the ability to identify, develop and plan business strategy efforts and analyzing business results based on a strong understanding of the AEC industry.
Change leader - Proven ability to identify changes that would improve the business and implement key initiatives in a manner which facilitates teamwork and goal attainment
Proven delivery as Project Manager on large complex projects and/or programs.
PMP certification is an asset.
Proven record of delivering work, managing teams, and development of a collaborative practice.
Collaborative style; team player; demonstrates selfless behaviours
Willingness to see opportunity and act with a sense of urgency when required.
Ability to effectively prioritize competing demands while being decisive.
Strategic mindset.
Loves a challenge, but steady under pressure.
Proven financial and operational acumen.

Responsibilities

Work with the RBLL to identify, develop, and implement Canada Buildings & Place’s objectives and strategies, including setting appropriate KPIs, guidelines, and targets to ensure ownership and accountability.
Select and implement strategies for staff development, mentorship, and retention, with a continuous improvement mindset.
Build and coach a team of high-performing Operations Managers and Project Directors who demonstrate a strong focus on clients, a commitment to excellence and innovation, strong employee engagement and operate on a selfless “best for the company” philosophy.
Support Operations Managers in setting and achieving business and personal development goals.
Optimize organization structure to meet our internal needs and growth objectives.
Responsible for ensuring people and structures are in place to ensure strong project delivery and client service: project oversight, staffing, workload balancing, and technical work in accordance with client expectations, contract scope of work and budget, and company, professional, quality, safety, and legislative standards.
Work with the Operations Managers to identify and implement strategies to maximize NSR, EBITA, and cash flow metrics.
Act as a change leader by identifying and successfully implementing changes needed in the business to respond to market expectations, client needs, and workforce needs. This includes processes, policies, tools, or staffing.
Actively contribute to win strategies and successful project execution, being involved at a ‘hands-on’ level in key pursuits as needed and on projects should issues impacting client satisfaction or project management best practices escalate.
Represent the Business Line and Region through attendance at key industry and community events.
Support and drive Corporate, Region, and Business Line initiatives and policies.
Collaborate proactively and effectively within business lines and across regions to achieve collective goals.