Director of Operations

BallenIsles Country Club • Millstone Township, NJ

5d • Remote

About The Position

Troon is excited to announce the exceptional career opportunity of Director of Operations! This will be a remote position with the ideal candidate based in the northeast region states of New York or New Jersey. This position will be responsible for supporting day-to-day operations and overseeing the application of Troon programs and services to Troon facilities. This individual is responsible for client-fronting relations and communicating progress towards shared goals with all stakeholders.

Requirements

• Bachelor’s degree in Business Administration, or related field as well as 3-5 years’ experience in property, hotel, or club management.
• Must have excellent Leadership ability including skills to communicate and express ideas and directives clearly to associates.
• Must have the ability to organize and manage multiple priorities simultaneously.
• Must deal with problem analysis and problem resolution at both a strategic and functional level.
• Must display strong customer and owner relations.
• Must have excellent interpersonal and communication skills.
• Must have the ability to create high performance teams and to be a strong team player.
• Must have a commitment to company values.
• Organizational development abilities.
• Highly computer proficient in Microsoft (and/or in similarly related) products such as Word, Excel, PowerPoint, and Microsoft Outlook.
• Budget and forecasting knowledge and abilities to create and maintain effective financial accountability to the company and to the ownership.
• Must have the ability to plan, organize, and implement strategic planning, which requires forethought and planning ahead.

Responsibilities

• Plans and execute initiatives and programs that support business objectives.
• Coordinates communication between Troon and Owner(s).
• Manages contractual obligations between Troon and client.
• Manages key employee staffing and organization including monitoring and making recommendations on the performance levels of key management personnel and financial reporting.
• Implements key companywide change initiatives to drive shared vision and culture.
• Recommends and implements strategic changes in operations.
• Oversees operations budget to ensure compliance with organizational expenditure requirements including the management of flow through.
• Provides assistance with new business development opportunities.
• Conducts property reviews.
• Implements Troon quality standards and best practices to ensure profitability.
• Conducts training of key personnel in Troon operations quality standards.
• Regular and reliable attendance.
• Travel required for assigned properties and company functions.
• Attends staff meetings.
• Recruits and onboards leadership personnel.
• Other duties as assigned or requested.

Benefits

• Healthcare Benefits – Medical, Dental, and Vision coverage.
• Retirement Benefits – 401(k) with employer match (19 years of age and older).
• Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria.

What This Job Offers

• Job Type: Full-time
• Career Level: Director